Customise your boots with our Le Chameau tassels. The tassels are easily changed by unscrewing the back of the tassel off the stud, removing from the D-ring, then repeating in reverse with your new colour! Please ensure to screw them on tightly as they can become loose while walking. If this happens you can
As soon as you receive your beautiful new product, you’ll notice the quality of the craftsmanship. From the luscious leather and sumptuous suede to the attention to detail in the stitching, hardware and lining, every element of every Fairfax & Favor product is handcrafted with the finest artistry ready to level up your year-round wardrobe with game-changing verve.
We all need a little TLC to keep us as good as new, and your beautiful new Fairfax & Favor investment is no different.
Leather is a natural material and needs oil/moisture to keep it soft and supple. To stop it drying out, hardening and cracking, treat it at least once a month with Renapur Leather Balsalm. Use a sponge or brush and work the cream into both the creases and around the joins of your bag.
Not in the washing machine, please! Clean the leather with a neutral-coloured microfibre cloth and leave it to dry naturally. Remove mud and dirt immediately to stop moisture being drawn from the leather.
MAINTENANCE & STORAGE
Store away from heat, damp, and direct sunlight. Where possible, store in their dustbags and the blue box provided for additional protection.
Delivery & Returns
- Free Royal Mail Tracked 48 on orders from £50–£99.99 (£2.50 for up to £49.99)
- Free DPD Next Working Day Delivery on orders over £100 (£4.95 for orders £50–£99.99)*
- Saturday or Sunday delivery: £6.95 (order by 2pm Friday)
- Before 10am Next Working Day delivery: £9.95 (order by 2pm the previous working day)
*For all orders placed before 2pm the previous working day. Please note that it takes couriers two days to deliver to the Isle of Man, Scilly Isles, areas of Scotland (based on postcode) and the Scottish Highlands and Islands on a Next Day Delivery Service.
Northern Ireland and Channel Islands delivery
- Northern Ireland: Free DPD 2-Day on orders over £100 (£4.95 on orders under £100) (Next working day Monday - Friday)
- Channel Islands: Free DHL 2-Day on orders over £100 (£4.95 on orders under £100) (Next working day Monday - Friday)
Republic of Ireland delivery
- Free DPD 2-Day on orders over €200 (€25 on orders under €200) (2 - 3 days)
European and worldwide delivery
- Free DHL Worldwide Express on orders over $250 ($25 for orders under $250) (3 - 5 days)
Customs and duties
Nobody likes taxes – horrid things! That’s why we’re proud to operate a DDP (Delivered Duties Paid) policy, which means that the price you pay at the checkout will be the final price, with no nasty surprises in the form of extra customs or duties. We cover it all so that you can get your Fairfax & Favor fix wherever you are, hassle-free and with no extra cost.
Free returns and exchanges, worldwide
If your new purchase turns out not to be quite right, we offer 180-day free returns and 365-day free exchanges for all orders over £50, wherever you are in the world.
We have the utmost confidence in this gorgeous product, so we’re delighted to offer it with a 12-month no-quibble warranty, right from the day you become its proud owner.
During this period, in the highly unlikely event you have any problems with your new wardrobe essential – whether it’s stitching, zips, metalwork, handles, corners, soles or anything else – you can send it back to us for repair or we’ll send you a new one. All we ask is that you’ve taken good care of it, and it’s treated fairly in this period as we can’t cover products damaged through misuse, accidents or unauthorised repair.