Delivery and Returns

The UK

Within the UK for any orders up to £50, we offer Royal Mail Tracked 48 at £2.50.
For orders £50-£100, we offer Free Royal Mail Tracked 48, or DPD Next Working Day at £4.95; and for any orders over £100, we offer Free DPD Next Working Day delivery (excluding NI, the Channel Islands, Scilly Isles, and certain areas of Scotland & the Islands which are offered on a 2 Working Day service).
DPD upgrades are available for Saturday, Sunday or pre-10am delivery at Checkout for certain postcodes.

International

For international orders, we offer DHL delivery free for orders over €235 for Europe, $250 for the US, or $300 everywhere else.

We can ship Worldwide through our different delivery options depending on where we’re shipping to. Please note it is currently not possible to deliver to New Zealand, Russia or certain other countries.

For any orders placed before 2pm Monday–Friday, we’ll dispatch your order the same working day Monday–Friday (excluding Gift Wrapped items). For Gift Wrapped items please allow up to an additional 48 hours for dispatch.

We offer a worldwide DDP service where possible – so we cover all duties and taxes required on international shipments depending on local tax requirements. Whilst we make every effort to send DDP, this isn't possible for certain territories that require import through agency, such as the Ukraine.

We’ll only be in touch for further information if we need clarification, or if local import laws require it—for international shipments to businesses, we will need an EORI, or for Spain, Brazil or other countries, we’ll require a PID.

If your order states it’s unfulfilled, please don’t worry – we’re currently processing it, and, once it’s with the selected courier, we’ll mark it as “Fulfilled” for confirmation!

Once we’ve packed and dispatched your order, you’ll receive a message from our couriers – DPD, Royal Mail or DHL letting you know your tracking number. Also, you can find the tracking number on the shipping confirmation email from us and simply clicking “Track my order”.

If you’ve received an incorrect or faulty item, get in touch with our Customer Service team by going here and we’ll help correct this, just let us know your order number, and any other details, and we’ll amend the error.

We actively monitor Quality Control, but, If you’ve received a faulty item, get in touch with our Customer Service team by going here and we’ll ensure the issue is taken care of.

If your order hasn’t arrived, don’t worry – you can track your order by using the tracking number that is included on your shipping confirmation or by clicking “Track my order”. Alternatively, you can check by using the tracking number sent directly by DPD, Royal Mail or DHL to the phone number/email provided. If this doesn’t work, or you’re unsure where your parcel is, then please get in touch with our Customer Service team here.

If an order hasn’t arrived and you’ve missed it, our couriers will automatically try and redeliver it, usually the next working day. However, please feel free to get in touch with our Customer Service team here who can provide further details.

Delivery has been made hassle-free with HubBox. You can now select from thousands of local shops and collect your goods at your convenience. Peace of mind that you won’t miss your delivery Simple and secure pick-up We email you when your parcel is ready to collect You have 14 days to collect Updates available from the HubBox apps

Select the Click & Collect option in the checkout Find and select your local Collect Point We will email you when your parcel is ready to pick-up Collect at your convenience If you require any further information, please don’t hesitate to contact HubBox at support@hub-box.com or on 0207 859 4577 and their Customer Service team will be able to help you. Find out more about: HubBox Click & Collect

We offer 180-Day Free Returns & 365-Day Free Exchanges on all full price or discount/ sale items purchased directly from us. All we ask for, when returning an item for refund or exchange, is that it’s unworn, or in a resellable condition. We recommend trying things on soft surfaces where possible, and to avoid mud, dirt or other matters that could stain.

For items not directly from ourselves, please contact the original stockist or seller.

Once receiving a full price or discount/ sale item, simply fill in the returns form found inside the envelope letting us know what you’d like to do, if you don't have a returns form, you can get a new one here.
Then use the Royal Mail or Collect+ label to return the item to us – you can either drop this off at a local store (Royal Mail or Collect+) – or arrange a collection with Royal Mail here. Make sure to keep hold of your tracking receipt to follow it back to us as, without this, as we can't guarantee that we'll be able to locate or process your return if it goes missing!

Don’t worry – either head to Royal Mail and create one, or with Collect+. Make sure to keep hold of your tracking receipt to follow it back to us as, without this, as we can't guarantee that we'll be able to locate or process your return if it goes missing!

Simply get in touch with our Customer Service team here, and we’ll arrange a returns label to be sent to you via DHL. Once you receive the email, pack the items up, pop the returns form in the box, and arrange a collection at a time of your choosing.

Depending on the returns method, items can take up to 5 working days to arrive back with us. If you’d like to track a return then enter your tracking number in with:

• Collect+;
• Royal Mail;
• DHL.
  
  

For all full price and discount/ sale item items, we offer 180-Day Free Returns & 365-Day Free Exchanges!

Once an item arrives back with us, provided we can locate the order and information, we’ll process the Refund or Exchange within 5 working days of it arriving back at HQ (Monday–Friday). If we need any other information, we’ll be in touch!

All we ask is that you keep hold of the receipt or tracking number to follow it back to us as, without this, as we can't guarantee that we'll be able to locate your return!
If you think your return should have arrived, please get in touch with us here along with your tracking number.

All our items full priced or discount/ sale items carry a 1 Year Warranty from the date of purchase. If any of our items have an issue, or in the unlikely event of a fault, please get in touch with our Customer Service team here.

We're able to process any in store purchases at our Holt or Stamford stores.
For all online purchases, return to us directly using our returns procedure.
After receiving a full price or discount/ sale item, fill out the returns form then return using Royal Mail or Collect+.