Delivery and Returns

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Delivery Information

What delivery options do you offer?

In the UK you’ll have the following delivery options for your new Fairfax & Favor goodies

  • For any orders up to £50 - EVRI Tracked 48 for £2.50, or DPD Next Working day for £4.95.
  • For orders between £50-£100 - free EVRI Tracked 48, or DPD Next Working Day at £4.95.
  • For orders over £100 - free DPD Next Working Day delivery (please note that for NI, the Channel Islands, the Scilly Isles and certain areas of Scotland and the Islands, this service takes two working days).

For certain postcodes, you’ll also have the option of DPD upgrades for Saturday, Sunday or pre-10am delivery.

If you’re ordering from overseas, we offer free DHL delivery for orders over €235 for Europe, $250 for the US, or $USD300 everywhere else.
Will I have to pay duties if I buy internationally?

Nobody likes taxes – horrid things! That’s why we offer a worldwide ‘delivered duty paid’ (DDP) service where possible, which means we cover all duties and taxes required on international shipments, depending on local tax requirements. However, while we make every effort to send DDP, this isn’t possible for certain territories that require import through agency, such as the Ukraine.

We’ll only be in touch if we need further information, or if local import laws require it. For example, for international shipments to businesses, we will need an EORI, or for Spain, Brazil or certain other countries, we’ll require a PID.

It says my order is ‘unfulfilled’ – what does this mean?

If your order states it’s unfulfilled, please don’t worry – it just means we’re currently processing it! Once it’s with the selected courier, we’ll mark it as ‘fulfilled’ and you’ll know it’s winging its way to you.

Can I cancel or amend my order?
Unfortunately over the Black Friday and Christmas period, we're unable to cancel or amend orders after they've been placed. However, if something is incorrect, please do return it to us and we can arrange for a replacement or refund!
I can’t wait to get my order! When will you send it?

Fear not – we won’t keep you waiting! If you’ve placed your order before 4pm Monday to Friday, we’ll dispatch it the same working day (excluding gift wrapped items). If you’ve asked us to wrap your gift for you, please allow up to an extra 48 hours while we make it look gorgeous!

How do I track my order?

Once your Fairfax & Favor treats are packed and winging their way to you, you’ll get a message from our couriers – DPD, EVRI or DHL – letting you know your tracking number. You’ll also be able to find the tracking number on your shipping confirmation email, where you can also simply click ‘Track my order’.
You can track your DPD delivery with their app - download here. Or Track your EVRI delivery by downloading their app here

My order hasn't arrived – what should I do?

If your order hasn’t arrived when you were expecting it, don’t worry – you can track where it is, as outlined above. If you’re still unsure where your parcel is, then please get in touch with our Customer Service team, who’ll help get it to you.

Help – I’ve received the wrong item!

If you’ve received the wrong thing, or there’s something wrong with it, get in touch with our Customer Service Team and we’ll put it right

I’ve missed my delivery, what do I do?

If an order hasn’t arrived and you’ve missed it, our couriers will automatically try and redeliver it, usually the next working day. However, please feel free to get in touch with our Customer Service team here who can provide further details.

Can I tell DPD where to find my house?
You certainly can! Here’s how to use What3words to find the exact location you’d like your Fairfax & Favor treats delivered to:
  • Download the DPD app here.
  • Go to dpd-app.delivery.w3w.co
  • Select the Square at your front door then copy the what3words address.
  • Open the DPD app, tap settings, then 'select/ add a delivery address'.
  • Tap "pinpoint your address", type the what3words address into the box, select the right location, and then click save. Simple!
Even better, the next time you order must-have Fairfax & Favor goodies, or anything else delivered by DPD, they’ll just go straight to the what3words address that’s now saved on your profile!

Returns Information

Refunds & Exchanges Policy

We offer a 180-day free returns, exchange and refunds policy, with 365-day free exchanges on all items purchased directly from us. All we ask for, when returning an item for refund or exchange, is that it’s unworn, and in a resellable condition. We recommend trying things on soft surfaces where possible, and to avoid mud, dirt or other matters that could stain.

Unfortunately we can't accept online purchases in-store for a refund or exchange - please return online purchases directly to us using the returns labels included in your box, or contact our customer service team here

For items not directly from ourselves, please contact the original stockist or seller.

Returns Delays
Due to industrial action, returns arriving by Royal Mail and Collect+ will be delayed in arriving at our warehouse for processing, so may take additional time to be processed.
How do I return something for refund or exchange?

We offer a 180-day free returns, exchange and refunds policy, with 365-day free exchanges, so if something wasn’t quite right for you, you’re very welcome to send it back to us for a refund or exchange.

To send something back, simply fill in the returns form in the envelope that arrived with your order, letting us know whether you’d like a refund or exchange. Then pop the Royal Mail or Collect+ label on the box and head to your nearest drop-off point to return the item to us. Don't have the time? Arrange a collection for free with Royal Mail - just select the option when arranging a return, and we'll take care of the rest!

Can I return something to one of your stores?

You’re very welcome to take any in-store purchases back to our Holt, Stow-on-the-Wold, Helmsley or Stamford stores for a refund or exchange – just pop into our store and let us know what you'd prefer. Unfortunately we can't accept online purchases in-store for a refund or exchange - please return online purchases directly to us using the returns labels included in your box, or contact our customer service team here

Can I return or exchange an item bought from a stockist?

If you’ve treated yourself to Fairfax & Favor through one of our stockists, you’ll need to go back to the place you bought it from if you’d like to return or exchange it. Please find their contact details on our stockists page and get in touch with them directly

Can I return or exchange something I’ve bought from an event?
While we can’t process refunds or exchanges at our events, it’s still easy to pop something you’ve bought back to us – just go to Royal Mail or Collect+ to generate a returns label. Be sure to include a note or use the returns form when you send it back to us so we know who’s sending it!
How do I return something from abroad?

If you’re overseas and would like to return something you’ve bought from us, contact our customer service team here, and they’ll arrange a DHL label. We’ll email you with the details, returns label and instructions and you can then arrange a collection of your returned items through DHL from home at a time to suit you.

Have you received my return?

Depending on the returns method you choose, your Fairfax & Favor order can take up to five working days to wing its way back to us. If you’d like to track the progress of your return, arm yourself with your tracking number and head over to the courier you used:

Don’t forget to keep hold of your tracking receipt so that you can follow your stuff back to us – without it, we can’t guarantee that we’ll be able to locate or process your return if it goes missing!

Somethings things come back to us without any information attached. If you think your return should have arrived by now, drop us a line with your tracking number here
How long do Refunds & Exchanges take?
Once your return rocks up at Fairfax & Favor HQ, we’ll process your refund or exchange within 1-2 working days. We’ll give you a shout if there’s anything we need from you.

If you’re exchanging something, we’ll process the exchange and send an email confirmation letting you know we’ve done it. We don’t want to hold onto your cash for longer than necessary, so we’ll refund it if we don’t receive confirmation of what you’d like in exchange within 5 days.
What Warranty do my items have?

We have the utmost confidence in this gorgeous product, so we’re delighted to offer it with a 18-month no-quibble warranty, right from the day you become its proud owner. During this period, in the highly unlikely event you have any problems with your new wardrobe essential – whether it’s stitching, zips, metalwork, handles, corners, soles or anything else – you can send it back to us for repair or we’ll send you a new one. All we ask is that you’ve taken good care of it, and it’s treated fairly in this period as we can’t cover products damaged through misuse, accidents or unauthorised repair. This also doesn't cover wear and tear.

For any queries, get in touch here.

Christmas Returns
Fairfax & Favor are proud to currently offer a 180-Day Returns period - so don't worry, your Christmas purchases are covered - if the gift isn't suitable, just let us know, and return it to us!