Delivery and Returns

No results

Returns Information

Refunds & Exchanges Policy for main item(s)
If the item(s) purchased is not for you, we offer a generous 180-day refund policy, and a 365-day exchange policy on all full price item(s) bought directly from us. All we ask is the items are unworn, and in a resellable condition with all of the original packaging included. This is relevant to all items bought from our events and stores. If the items are not returned to us in the same condition we sent it out to you in, unfortunately we will not be able to process the refund or exchange you wish to receive.
REFUNDS & EXCHANGE POLICY FOR OUTLET, SECONDS & SALE ITEM(S)
If the item(s) purchased are not for you, we offer a 30-day returns & exchanges period on all outlet and sale item(s). All we ask is the item(s) are unworn, and in a resellable condition with all of the original packaging included. If the item(s) are not returned to us in the same condition we sent it out to you in, unfortunately we will not be able to process the refund or exchange you wish to receive.
REFUNDS & EXCHANGES POLICY FOR ITEMS PURCHASED DURING THE BLACK FRIDAY SALE
Discounted items that are purchased during the Black Friday sale will be eligible for a returns period of 180 days and 365 days for exchanges. Following the end of the sale, items purchased from the outlet will return to a return period of 30 days.
What couriers can I use to return my items?

For UK orders we offer a free returns service with Royal Mail.

For international orders we offer a free returns service with FedEx - so please get in touch with our Customer Service team.

How do I get a free returns label for UK orders?

There are two returns options available, both of which are free of charge. You should have received a pre-paid self-adhesive label inside your box.

However, if this is not the case, you can follow this link to create Royal Mail label.

How do I get a free returns label for international orders?

If you’re overseas and would like to return something you’ve bought from us, contact our Customer Service team, and they’ll arrange a FedEx label.

We’ll email you with the details, returns label and instructions. You can then arrange a pick up from your property or drop the parcel off at a FedEx location:

Location Finder

How long does it take for a refund or exchange to be processed?

Your shopping experience is important to us; thus we aim to process a refund or exchange within 2-3 working days from the date your item arrives with us. You will receive confirmation once a refund or exchange has been processed. Please keep an eye out for this email in your inbox.

If the item you would like to exchange to is unavailable, we will contact you by e-mail with a solution. If we do not receive confirmation of how you wish to proceed with your exchange, we will issue a refund within 5 working days. The money will go back onto the original payment method used.

How do I create a Royal Mail label?
  • Visit Royal Mail by this link.
  • Include your order number.
  • Add the SKU (Example: W-REG-S-TAN-39) which can be found on your returns form and the label on your box.
  • Select the return reason.
  • Include your contact details.
  • Confirm the weight and size of your box.
  • Print your returns label and attach it to the front of your box.
  • We kindly ask for you to retain the tracking receipt given as proof of your return.
My box is too big to send via Royal Mail, what should I do?
The Royal Mail returns portal will give guidelines for the size of returns they accept, which may be larger than that which you need to return. Due to our returns agreement with Royal Mail, they are required to accept all of our returns, whatever size, when our free returns label is used. If you have any further issues, please don’t hesitate to contact our Customer Service team who will be more than happy to help.
Store Returns

If you have purchased from one of our stores and you require a refund or exchange, you’re very welcome to return to any of our stores across the UK, and our lovely team will be able to help process what you would like.

Alternatively, you can return the item to us via Royal Mail where the customer service team will process a refund or exchange. All we ask, is you include a note inside your parcel with your order number, contact details and advise us on what you would like processed.

Unfortunately, we cannot accept online purchases in-store for a refund or exchange. Please return online purchases directly to us by using the returns labels included inside your box or create a label by following the process above.

If your item has a potential manufacturing fault then unfortunately our stores are unable to deal with this. We please ask you to email our Warranty Team with images of the issue and your order number. The team will then be able to assist you further.

Events Returns

If you would like a refund or exchange processed, you’re very welcome to return the item to our headquarters using our free returns service via Royal Mail. Alternatively, you can take the item to any of our stores across the UK, and they will be able to process a refund or exchange straight away.

If your item has a potential manufacturing fault then unfortunately our Events Team are unable to deal with this. We please ask you to email our Warranty Team with images of the issue and your order number. The team will then be able to assist you further.

Please note that any orders placed at one of our events using cash can only be refunded if returned to HQ. Our Customer Service Team will be able to advise you on how we process these refunds.

Stockist Returns
If you purchased a Fairfax & Favor item through one of our Stockists, and you would like a refund or exchange processed, we please ask you go back to the store as your contract lies with them. Please find their contact details on our Stockists Page to get in touch with them directly.
Have you received my return?

It can take up to 3-5 working days for your parcel to be returned to us. If you would like to track the progress of your return, please head across to the courier's portal.

It is important you keep hold of your tracking receipt so that you can follow the return. Also without it, we can’t guarantee that we will be able to locate or process your return if the parcel goes missing.