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Returns Information

Refunds & Exchanges Policy for main item(s)
If the item(s) purchased is not for you, we offer a generous 180-day refund policy, and a 365-day exchange policy on all item(s) bought directly from us. All we ask is the items are unworn, and in a resellable condition with all of the original packaging included. This is relevant to all items bought from our events and stores. If the items are not returned to us in the same condition we sent it out to you in, unfortunately we will not be able to process the refund or exchange you wish to receive.
REFUNDS & EXCHANGE POLICY FOR OUTLET, SECONDS & SALE ITEM(S)
If the item(s) purchased are not for you, we offer a 30-day returns & exchanges period on all outlet and sale item(s). All we ask is the item(s) are unworn, and in a resellable condition with all of the original packaging included. If the item(s) are not returned to us in the same condition we sent it out to you in, unfortunately we will not be able to process the refund or exchange you wish to receive.
What messengers can I use to return my items?

For international orders we offer a free returns service with DHL - so please get in touch with our customer service team.

How do I get a free returns label for international orders?

If you’re overseas and would like to return something you’ve bought from us, contact our Customer Service team, and they’ll arrange a DHL label.

We’ll email you with the details, returns label and instructions and you can then arrange a collection of your returned items through DHL from home at a time to suit you.

How long does it take for a refund or exchange to be processed?

Your shopping experience is important to us; thus we aim to process a refund or exchange within 1-2 working days from the date your item arrives with us. You will receive confirmation once a refund or exchange has been processed. Please keep an eye out for this email in your inbox.

If the item you would like to exchange to is unavailable, we will contact you by e-mail with a solution. If we do not receive confirmation of how you wish to proceed with your exchange, we will issue a refund within 5 working days. The money will go back onto the original payment method used.

Stockist Returns
If you purchased a Fairfax & Favor item through one of our Stockists, and you would like a refund or exchange processed, we please ask you go back to the store as your contract lies with them. Please find their contact details on our Stockists Page to get in touch with them directly.
Have you received my return?

It can take up to 3-5 working days for your parcel to be returned to us. If you would like to track the progress of your return, please head across to the messenger's portal.

It is important you keep hold of your tracking receipt so that you can follow the return. Also without it, we can’t guarantee that we will be able to locate or process your return if the parcel goes missing.

WHAT HAPPENS IF DHL CAN’T COLLECT FROM MY PROPERTY?
Our Customer Service team will make you aware if DHL are unable to collect from your property. If this occurs, we will ask for your item/s to be returned via a messenger of your choice. All we ask is you keep note of your tracking sales slip, provide us with your name, IBAN and Swift/BIC code, so we can reimburse you the amount spent to return the item/s.