tel. 01760 338 199 customer service is available Monday to Friday, 10am - 6pm. More contact information.


Privacy Policy

Privacy Policy

Fairfax and Favor Limited takes your privacy seriously. This privacy policy describes how and why we obtain, store and process data which can identify you. We may update this policy from time to time and shall indicate on the web site when changes have been made.

Information is collected from you when you register with us, or when you contribute to or use some of the advanced features on the site. The information we collect is clearly set out on the web page on which we collect it. See for example our registration page and order form. In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them.

Why we collect information

We collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally. Depending upon your selections for our data protection questions we may arrange for you to be sent information about related products and services from us. You may update the answers to your questions at any time.

The Use of Cookies

Cookies are small data files that are temporarily stored on your computer. They enable us to track your current shopping experience, save the contents of your shopping bag and gather valuable statistical information on our website usage which allows us to constantly improve our service to you. It is essential that cookies are enabled in order to shop with us, and by accessing our website you are giving us express permission to use cookies to provide our service to you.

Who we disclose information to

All the information that we require is necessary to process and notify you of your order, by giving us your email you agree that this can be used as a method of communicating with you. We will never pass your e-mail address to any other organisation outside Fairfax and Favor.

We will only pass on information about you as an individual (as opposed to aggregate information) to third parties to enable us to perform services requested by you or with your prior consent.

If you give your consent, we will pass your contact details to third parties who may then occasionally send communications to you to provide information, offers and services that may be of interest to you.

In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.

We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas to enable us to perform services requested by you.


Keeping information about you secure is very important to us and certain sections of the site may encrypt data using SSL or a comparable standard. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information, which you send to us, and you do so at your own risk.

Accessing and updating your personal information

We will always let you have a copy of personal information we have about you, should you request it, and you may correct it if you wish. Instructions about how to do this are available from

If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please contact or on +44 (0)1760 338 199. We will endeavour to respond to you promptly.

Thank You