We are bringing Fairfax & Favor to Norwich City Centre for the first time and are looking for enthusiastic Concession Assistants to help drive it's success.

Launching with the iconic Jarrold's Department Store from September 2026 to February 2027, this exciting new concession offers the chance t represent our brand in the heart of the UK's most vibrant and historic Cities. If you are looking to create memorable customer experiences and play a key role in this new chapter, keep reading!

Key responsibilities include:

• Welcoming and serving customers to the concession on arrival in a courteous and professional manner
• ensuring their product enquiries and needs are met, providing product and information as required right through to completing the purchase.
• Ensuring the Concession space is always presentable, this will include cleaning, hoovering, polishing and rearranging/replacing product as necessary.
• Ensuring the stock room is kept clean, free of obstructions and in a tidy manner to ensure stock can be accessed and found easily, in line with the company’s health and safety policy.
• Ensuring all stock/product is looked after, repackaged and protected in the original box/packaging.
• Reporting any customer issues, complaints or problems to the Events Manager.
• Assisting in the safe delivery and check in of new stock and organising/placing stock into the stock room; upon request of the manager
• Delivering a personalised and thoughtful shopping experience to every customer, whether it’s their first time in-store or their millionth!
• Handling all and any customer information with care and discretion at all times in line with GDPR laws and regulations

Personal skills required:

• 18+ with a passion for luxury retail - A strong work ethic and a genuine enthusiasm for the industry.
• Dedicated and dependable - Fully committed to your responsibilities and role.
• Organised and hands-on - Able to manage tasks efficiently and stay proactive.
• Thrives in a fast-paced environment - Especially during busy festive periods and new in store launches.
• Eager to learn - Motivated to build solid product and brand knowledge.
• Customer service driven - Naturally delivers exceptional luxury service to every visitor, regardless of background.
• Relationship builder - Skilled at creating meaningful connections with customers.

Further Information:

• Hours: Part-time Hours on a flexible rota spanning over Monday to Sunday.
• Competitive Hourly Rate
• Personal Discount Codes
• Fairfax & Favor Products Allocated as Uniform

If you are interested, please send your CV and covering email/letter letting us know why you would like to join our team and your current employment status to: careers@fairfaxandfavor.com

Nestled in the heart of the stylish riverside town, our Marlow store blends heritage charm with modern elegance. If you are passionate about premium fashion and outstanding customer service, we are looking for you to join our dynamic team, providing the customer experience we are known for.

Key responsibilities include:

• Create a warm welcome - Greet every customer with a warm, friendly welcome and guide them through a fantastic in-store experience.
• Keep your store looking sharp - Clean, presentable, and ready for business at all times.
• Keep our behind-the-scenes running smoothly - Maintain a clutter-free stockroom so everything runs smoothly behind the scenes.
• Be a product expert - Share up-to-date information and help customers find exactly what they need.
• Keep social media buzzing! - working with the head office marketing team in posting, engaging and maintaining our online presence.

Personal skills required:

• 18+ with a passion for luxury retail - A strong work ethic and a genuine enthusiasm for the industry.
• Dedicated and dependable - Fully committed to your responsibilities and role.
• Organised and hands-on - Able to manage tasks efficiently and stay proactive.
• Thrives in a fast-paced environment - Especially during busy festive periods and new in store launches.
• Eager to learn - Motivated to build solid product and brand knowledge.
• Customer service driven - Naturally delivers exceptional luxury service to every visitor, regardless of background.
• Relationship builder - Skilled at creating meaningful connections with customers.

Further Information:

• Competitive Hourly Rate!
• Competitive personal discount rate
• Fairfax and Favor products allocated as uniform
• Competitive internal benefits available
• Part time hours available.
  
  
• Hours: Part-Time Hours, between Monday to Sunday; 09:15 - 17:15 on a rota basis.

If you are interested, please send your CV and covering email/letter letting us know why you would like to join our team and your current employment status to: marlow@fairfaxandfavor.com

Are you friendly, reliable, and love working with people? We're looking for a Retail Assistant to join our vibrant team in the heart of Southwold – Suffolk’s charming coastal gem.

Whether you're helping locals or welcoming visitors, no two days are the same. If you’ve got a passion for great service and a positive attitude, we want to hear from you!

Key responsibilities include:

• Create a warm welcome - Greet every customer with a warm, friendly welcome and guide them through a fantastic in-store experience.
• Keep your store looking sharp - Clean, presentable, and ready for business at all times.
• Keep our behind-the-scenes running smoothly - Maintain a clutter-free stockroom so everything runs smoothly behind the scenes.
• Be a product expert - Share up-to-date information and help customers find exactly what they need.
• Keep social media buzzing! - working with the head office marketing team in posting, engaging and maintaining our online presence.

Personal skills required:

• 18+ with a passion for luxury retail - A strong work ethic and a genuine enthusiasm for the industry.
• Dedicated and dependable - Fully committed to your responsibilities and role.
• Organised and hands-on - Able to manage tasks efficiently and stay proactive.
• Thrives in a fast-paced environment - Especially during busy festive periods and new in store launches.
• Eager to learn - Motivated to build solid product and brand knowledge.
• Customer service driven - Naturally delivers exceptional luxury service to every visitor, regardless of background.
• Relationship builder - Skilled at creating meaningful connections with customers.

Further Information:

• Competitive Hourly Rate!
• Competitive personal discount rate
• Fairfax and Favor products allocated as uniform
• Competitive internal benefits available
• Part time hours available.
  
  
• Hours: Between the days and hours of Monday to Sunday ; 09:15 – 17:15 on a Zero Hour, Rota basis.

If you are interested, please send your CV and covering email/letter letting us know why you would like to join our team and your current employment status to: careers@fairfaxandfavor.com

From a humble 3x3 metre stand at a local show in 2013, Fairfax & Favor has grown into a standout presence on the UK's biggest event stages - now showcasing on stands ten times the size. Built on Marcus & Felix's passion for the show circuit, our brand has become known for delivering exceptional customer experiences wherever we go.

As we continue an exciting 2026 show season, we're looking for enthusiastic, personable Events Sales Assistants to join our friendly team across the remainder of events nation wide. If you thrive in a dynamic environment and love engaging with customers, this is your chance to be part of something special.
(Please see the end of this advert for the remaining shows available).

Key responsibilities include:

• Deliver exceptional, memorable customer experiences to both new visitors and returning guests at our events stands
• Play an active role in bringing events to life by supporting the set-up and pack-down
• Act as a go-to problem solver, confidently handling customer questions and ensuring every interaction runs smoothly
• Manager transactions accurately and responsibly, maintaining trust through precise monetary handling
• Share clear, knowledgeable, and enthusiastic product insights to help customers make informed decisions
• Build genuine connections with customers, fostering loyalty and creating a welcome atmosphere that keeps them coming back!
• and most importantly, have fun!

Personal skills required:

• Over 18 years old
• Strong interest towards retail and the selling of luxury products
• Passionate about their work and the Fairfax & Favor brand
• Strong interpersonal skills
• Confident in working in fast-paced environments
• Impeccable Customer Service skills
• Clean driving license
• Enjoy working in a hands-on environment
• Excellent organisation and prioritisation skills. 

Further Information:

• Competitive Daily Rate!
• Personal Discount Rate
• Fairfax and Favor products allocated as uniform
  
  
• Hours: Hours: Seasonal ad hock work between May and September. Due to the nature of the events calendar, weekend work and frequent overnight stays will be required. 
  
  Remaining Shows:
• Badminton Horse Trials: 06 - 10 May
• Royal Cornwall Show: 04 - 06 June
• Royal Highland Show: 18 - 21 June
• The Game Fair: 24 - 26 July
• Burghley Horse Trials: 03 - 06 September
  
  Please note for your safety when driving, you must be within 2 hours commute to the show location.

If you are interested, please send your CV and covering email/letter letting us know why you would like to join our team and your current employment status to: careers@fairfaxandfavor.com