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Payments

What are my options for paying online

We accept many forms of online payments, including all major Credit and Debit Cards.

  • Standard Checkout: This option enables you to use either a Credit Card, Debit Card, Klarna or PayPal with custom details.
  • Express checkout: This option enables our quicker checkout using PayPal, Shop Pay or Apple Pay. Please remember, all of your details will autofill when selecting this option, so be sure to double check the right information is provided before finalising the payment.
  • E-Gift Card or Gift Voucher: You can pay for your order using this option, simply select the ‘Standard Checkout’, enter the code into the box marked ‘Gift Voucher Code’ before payment and click ‘Apply’
How do I pay with Klarna?
If you’d like to pay with Klarna (Pay Later) or Klarna (Pay in 3), just scroll down when checking out and select ‘Standard Checkout’, filling in your details and clicking ‘Submit’. We’ll then take you through to Klarna, where you can log in to your account or apply for a new one. Find out more
How does Klarna pay later in 30 days work?
This is a form of credit which allows you to delay payment of your purchase by 30 days. Once your order is confirmed, you will receive an email with payment instructions within two working days from Klarna. You’ll then have 30 days to try on your order and only pay when you’re happy. To complete the payment, you can pay via credit or with a debit card in the Klarna app or by logging into www.klarna.com/uk.
How does pay in 3 interest free installments work?
This is a form of credit which allows you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by us, and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
I still have questions regarding how Klarna payments works, who should I contact?
We please ask you visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.
I am having problems paying online, what should I do?
We are sorry to hear you’re having issues with your payment. Please reach out to our Customer Service team who will be happy to help.
Can I change my payment method once I have ordered?
Unfortunately, once you have placed your order and paid, we cannot change the payment method used.

Discounts and Sales

Do you offer Blue Light Discount?

If you’re a Blue Light card holder, and your card is valid, we will offer the 10% discount code.

All we ask is you please email across an image of your card to our Customer Service team, and they will provide you with the discount.

Our Blue Light discount code changes every month, so be sure to drop us a message to get the latest one each time you order.

If we are made aware of any unauthorised sharing, we will not issue the discount code for further purchases.

Do you Offer Military Discount?

If you’re in the Military and you have a valid Defence Card, we will offer the 10% discount code.

All we ask is you please email across an image of your card to our Customer Service team, and they will provide you with the discount.

Our Military discount changes every year, so be sure to drop us a message to get the latest one each time you order.

If we are made aware of any unauthorised sharing, we will not issue the discount code for further purchases.

How do I use my discount code online?

At the checkout stage, simply pop the discount code into the box labelled ‘Gift Voucher Code’ and click ‘Apply’. If the discount code is valid, you will see the discount applied before payment.

Can I use a discount code and an E-Voucher at the same time?
You can still use a discount code if you are paying with a gift card. Please make sure to enter the discount code first, click ‘Apply’, and then enter your E-voucher code in exactly the same way.
My discount code isn't working, what should I do?

If your discount code is not working, please get in touch with our Customer Service team here before placing your order and they will assist further.

Can I use the Blue Light& Military discount code in your stores?
Yes, we will apply the discount to your order as long as you bring a hard copy of your card to the store.
When do your sales go live?
We have several special events throughout the year where exclusive discount are applied. Keep your eyes peeled on the website for any updates or to be the first to know about our sales join our Fairfax & Favor Club or sign up to our mailing list.

E-Gift cards & Gift Cards

Can I treat someone to a Fairfax & Favor gift card?

Of course, head over to our E-voucher page, choose the amount you would like to purchase and then follow the steps through the checkout stage. We will send the E-voucher to your email address, where you can then forward it onto the recipient it was purchased for.

How do I purchase a physical Gift Card?

You can purchase a Gift Card in any of our Stores. Please ask for assistance from one of the store team members.

How long is my E-Voucher or Gift Card valid for?

Our E-Vouchers and Gift Cards are valid for one year from the date it was purchased. Please be aware it is your responsibility to ensure the E-Voucher or Gift Card is used throughout this time.

Can I use a gift card online?

Absolutely, you can pay for your order using this option, simply select the ‘Standard Checkout’, enter the code into the box marked ‘Gift Voucher Code’ before payment and click ‘Apply’.

Can I use a gift card at your stores or events?

Yes, please be sure to have the full E-Voucher or Gift Card code to hand when you would like to pay, and we will apply it to your order.

I can’t find my E-Voucher or Gift Card code, what should I do?

If you have misplaced your E-Voucher or Gift Card, please do not worry as it is not lost. If you drop our Customer Service Team a message with who purchased it, they will soon find it.

My gift card isn’t working!

Please check the expiry date as our E-vouchers and Gift Cards are valid for one year after they are bought. If it is still in date, check the amount available by clicking the link attached to the email. If you still can’t figure out why it is not working, please get in touch with our Customer Service team and they’ll check it for you.

Will you extend my E-voucher or Gift Card?
Unfortunately, once your E-Voucher or Gift Card has expired we are unable to extend it. Therefore, please make sure you are aware of the expiry date, so you don’t miss out on using it towards purchasing an item.

Account

Do I need an account to buy something online?
You do not need an account to purchase from us online. You’re very welcome to continue through checkout as a guest. However, creating an account means you’ll be able to track your order, view your previous orders and store your details for next time.
How do I create an Account?

Head across to the Account page or click the ‘Account’ button at the top of the page and enter your details here. If you have ordered without creating an account in the past, please get in touch with our Customer Service team and we’ll send you an invitation to create one.

I’m having trouble accessing my account, what should I do?

If you have forgotten your password, you can request a password reset by heading to the login page.

How do I unsubscribe?

Simply go to our unsubscribe page here and enter the details you would like us to remove. Otherwise, simply click ‘Unsubscribe’ at the bottom of any of our marketing emails or reply ‘STOP’ to SMS notifications.

I have placed an order, but I can’t find it in my account.
If you have ordered from us but can’t see it in your account, first double check the email address you used. If you still are having trouble with locating your order, please reach out to our Customer Service team.
The product I want needs a password, what do I do?
Occasionally we treat our Fairfax & Favor Club page members to exclusive early access to new products when they launch. Simply apply to join the Fairfax & Favor Club and keep an eye out for early access passwords in the announcements.

Our Stores

Our Marlow Store

The store is open Monday-Saturday, 10am-5pm and Sunday from 11am-4pm.

The address is:

7 Market Square,

Marlow,

SL7 1DA

You can also feel free to email us at marlow@fairfaxandfavor.com or book an appointment by clicking here.

Our Stow-on-the-Wold store

The store is open Monday-Saturday, 10am-5pm and Sunday from 11am-4pm.

The address is:

Digbeth Street,

Stow-on-the-Wold,

Gloucestershire,

GL54 1BN

You can also feel free to email us at stow@fairfaxandfavor.com or book an appointment by clicking here.

Our Helmsley Store

The store is open Monday-Saturday, 10am-5pm and Sunday from 11am-4pm.

The address is:

19 Market Place,

Helmsley,

York,

YO62 5BJ

You can also feel free to email us at helmsley@fairfaxandfavor.com or book an appointment by clicking here.

Our Stamford Store

The store is open Monday-Saturday, 10am-5pm and Sunday from 11am-4pm.

The address is:

55 High Street,

Stamford,

Lincolnshire

PE9 2AW

You can also email us at stamford@fairfaxandfavor.com or click here to book an appointment.

Our Holt Store

The store is open Monday-Saturday, 10am-5pm and Sunday from 11am-4pm.

The address is:

23 High Street

Holt

Norfolk

NR25 6BN

You can also feel free to email us at holt@fairfaxandfavor.com or book an appointment by clicking here.

Can I return or exchange an item bought from your stores?

If you purchase when visiting one of our stores and you require a refund or exchange, you’re very welcome to return to any of our stores across the UK, and our lovely team will be able to help process what you would like.

Alternatively, you can return the item to our headquarters where the customer service team will process a refund or exchange. All we ask, is you include a note inside your parcel with your order number, contact details and advise us on what you would like processed.

Unfortunately, we cannot accept online purchases in-store for a refund or exchange. Please return online purchases directly to our headquarters by using the returns labels included inside your box or create a label by following the process above.

here, or contact our Customer Service team by clicking here.

Our Stockists

Where can I find my nearest Stockist?
We have Stockists all around the UK. Enter your postcode here to find your nearest stockist.
Can I return or exchange an item bought from a Stockist?

If you purchased a Fairfax & Favor item through one of our Stockists, and you would like a refund or exchange processed, we please ask you go back to the store as your contract lies with them. Please find their contact details on our stockists page and get in touch with them directly.

Our Events

Which events are you doing?

We are proud to be attending some of the premier events in the UK this year. To see which events we are attending, please head across to our Social Calendar here.

Can I return or exchange an item bought from an Event?
If you would like a refund or exchange processed, you’re very welcome to return the item to our headquarters using our free returns service. Alternatively, you can take the item to any of our stores across the UK, and they will be able to process a refund or exchange straight away.

Working with us

I’d love to work for Fairfax & Favor! How do I apply?
We’re delighted that you’re interested in joining us. To see what job vacancies we have, please head across to our careers page here.