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The lowdown on Fairfax & Favor

Tell me about Fairfax & Favor

Championing ‘rural vogue’, Fairfax & Favor is a multi-award-winning brand at the very forefront of British country lifestyle fashion. We create timeless investments for anyone with a passion for style and adventure, embracing our equestrian roots while crafting effortlessly excellent boots, bags and outerwear that look as good in the street as they do in the field. We’d like to welcome you to the club!
Read more about us here

What is the Fairfax & Favor Club?

The Fairfax & Favor Club is our exclusive club for owners, followers and friends of Fairfax & Favor. Join the Fairfax & Favor family and you’ll enjoy early access to product launches, exclusive access to Club competitions, limited editions and much more! If you’re yet not a member, apply to join now!

I’d love to visit you – where’s my nearest store?

We’d love to see you! If you’re someone who prefers shopping in person to shopping online, you’re going to love being surrounded by Fairfax & Favor goodies in our very own stores, which you can find in Holt and Stamford. Excitingly, we have a new store open now in Helmsley!

Fairfax & Favor Stamford

If you’d like to pay a visit to our Stamford store, you’re assured a warm welcome Monday to Saturday from 10am to 5pm, and Sunday from 11am to 4pm. The address you’ll be needing is:

55 High Street,

Stamford,

Lincolnshire

PE9 2AW

You can also email us at stamford@fairfaxandfavor.com or click here to book an appointment.

Fairfax & Favor Holt

We’d love to see you in our Holt store, which you can visit any time from 10am to 5pm, Monday to Saturday, and sunday from 11am to 4pm. The address for your sat nav is:

23 High Street,

Holt,

Norfolk,

NR25 6BN

You can also feel free to email us at holt@fairfaxandfavor.com or book an appointment by clicking here.

Fairfax & Favor Helmsley

We’d love to see you in our Helmsley store, which you can visit any time from 10am to 5pm, Monday to Saturday, and Sunday from 11am to 4pm. The address for your sat nav is:

19 Market Place,

Helmsley,

York,

YO62 5YZ

You can also feel free to email us at helmsley@fairfaxandfavor.com or book an appointment by clicking here.

Fairfax & Favor Stow-on-the-Wold

We’d also love to see you in our Stow-on-the-Wold store, which you can visit any time from 10am to 5pm, Monday to Saturday, and Sunday from 11am to 4pm. The address for your sat nav is:

Digbeth Street,

Stow-on-the-Wold,

Gloucestershire,

GL54 1BN

You can also feel free to email us at stow@fairfaxandfavor.com or book an appointment by clicking here.

How do I order a brochure?

Our brochure is our pride and joy, so we can’t wait for you to see it! Fill in your details here and look forward to your beautiful brochure landing on your doormat within 3-4 working days.

Don’t worry – if you’ve signed up to our mailing and marketing list, we won’t bombard you! We’ll just send you the occasional email and brochure, and you can unsubscribe at any time. We’ll only collect information where necessary, and you can read more about how we protect, collect and use your personal data here.

Where can I come and meet you at an event?
Each year, we’re proud to attend some of the UK’s premier country events – and we love meeting you all at them! Keep your eyes peeled for us or take a look at our Social Calendar to find out where we’ll be.
Where’s my nearest stockist?
If our stores are a bit too far for you to get to, fear not – we have stockists all around the UK for when you need your Fairfax & Favor fix. Enter your postcode here to find your nearest stockist.

Popular FAQs

What are the differences between the Narrow, Regular and Sporting Fits?

We want to make sure our beautiful tall boots give you a snug fit around your leg, so we make many of them in three different calf width fittings. Each fit has a slightly different calf circumference, while the ankle and foot area of the boot remain the same.

  • The “Regular fit” is made to fit the average calf measurements of our customers.
  • The “Narrow fit” are 2-3cm smaller in the circumference of the calf.
  • The “Sporting fit” are 2-3cm larger in the circumference of the calf.
Any chance of a discount?!

If you’re a Blue Light Card holder or member of the Armed Forces, sure! Get your 10% discount code by contacting our Customer Service team here. Our Blue Light Card discount changes every month, so be sure to give us a bell to get the latest one each time you order.

What delivery options do you offer?

In the UK you’ll have the following delivery options for your new Fairfax & Favor goodies

  • For any orders up to £50 - EVRI Tracked 48 or Click + Collect for £2.50, or DPD Next Working day for £4.95.
  • For orders between £50-£100 - free EVRI Tracked 48 or Click + Collect, or DPD Next Working Day at £4.95.
  • For orders over £100 - free DPD Next Working Day delivery (please note that for NI, the Channel Islands, the Scilly Isles and certain areas of Scotland and the Islands, this service takes two working days).

For certain postcodes, you’ll also have the option of DPD upgrades for Saturday, Sunday or pre-10am delivery.

If you’re ordering from overseas, we offer free DHL delivery for orders over €235 for Europe, $250 for the US, or $300 everywhere else.
My order hasn't arrived – what should I do?

If your order hasn’t arrived when you were expecting it, don’t worry – you can track where it is, as outlined above. If you’re still unsure where your parcel is, then please get in touch with our Customer Service team, who’ll help get it to you.

My new boots feel too tight around the calf – what should I do?

If your new boots feel a bit too snug around your calves, don’t worry – body heat and pressure will make the leather and/or suede more malleable, so it’ll stretch with use.

Many of our boots have stretch panels in the calf, which will help you fit your new boots when they first arrive and haven’t been worn in yet. If the zip doesn’t go fully up straightaway, simply grab hold of the D-ring, pull and extend the rear stretch panels out and around, bring both sides of the zip as close as possible together (using the elastic if it’s there) and then ease the zip up to the top.

In the beginning, you may need to do this the first few times you wear your gorgeous new boots to soften the elastic and leather/suede. Don’t worry – it’s completely normal!

My new boots feel too tight around the foot/ankle – what should I do?

Leather and suede will stretch with a few uses, so if your lovely new boots feel a bit on the snug side around your feet to begin with, don’t panic – this will give with body heat and pressure.

The full-length zips should make it easy to get in and out of your boots, and you can speed along the wearing in process by putting your boots on for short bursts around the house on soft surfaces.

How Do I Return something for Refund or Exchange?

We offer a 180-day free returns, exchange and refunds policy, with 365-day free exchanges, so if something wasn’t quite right for you, you’re very welcome to send it back to us for a refund or exchange.

To send something back, simply fill in the returns form in the envelope that arrived with your order, letting us know whether you’d like a refund or exchange. Then pop the Royal Mail or Collect+ label on the box and head to your nearest drop-off point to return the item to us. Don't have the time? Arrange a collection for free with Royal Mail - just select the option when arranging a return, and we'll take care of the rest!

What are your Returns Requirements?

When returning an item for refund or exchange, all we ask is that it’s unworn, or in a resellable condition in its original packaging. To make sure something fits before wearing it outside, we recommend trying your boots or shoes on soft surfaces where possible, and to avoid mud, dirt and any other surface that could stain.

Can I Return Something to your Stores?

You can return any instore purchases to our Holt, Stamford, Helmsley or Stow Stores. Take your purchase back to our store, and let us know what you'd like us to do, or what you'd like in exchange.
For any online purchases, please return to us directly using our returns procedure.
After receiving a full price or discount/sale item, fill out the returns form found in the envelope, then return using Royal Mail or Collect+.

You’re very welcome to take any in-store purchases back to our Holt, Helmsley or Stamford stores for a refund or exchange – just pop into our store and let us know what you'd prefer. Please return online purchases directly to us using the returns labels included in your box.

Where can I find my Nearest Stockist?
If our stores are a bit too far for you to get to, fear not – we have stockists all around the UK for when you need your Fairfax & Favor fix. Enter your postcode here to find your nearest stockist.

Deciding what to buy

What are the differences between the Narrow, Regular and Sporting Fits?

We want to make sure our beautiful tall boots give you a snug fit around your leg, so we make many of them in three different calf width fittings. Each fit has a slightly different calf circumference, while the ankle and foot area of the boot remain the same.

  • The “Regular fit” is made to fit the average calf measurements of our customers.
  • The “Narrow fit” are 2-3cm smaller in the circumference of the calf.
  • The “Sporting fit” are 2-3cm larger in the circumference of the calf.
What are your limited and special editions?

Throughout the year, we release exciting special or limited edition versions of our best-loved products, from beautiful boots and bags to colourful tassels to go with them. Whether it’s to celebrate a special occasion or to raise money for charity, you’ll know it’s a special or limited edition by looking at the features tab below the product description.

I’ve seen what I want, but it’s out of stock!

We restock our best-loved products throughout the year, so if the item you’ve set your heart on is out of stock, sign up for our ‘back in stock’ email or text message alerts and we'll let you know when it’s available to order again.

Some of our limited or special edition products won’t be restocked after their initial launch, but keep your eyes peeled, as we do sometimes have cancelled orders and one may become available unexpectedly!

The product I want needs a password, what do I do?

We like to treat our lovely Fairfax & Favor Club members to exclusive early access to new products when they launch. Why not join us and be the first to get your hands on the latest goodies?

Simply apply to join the Fairfax & Favor Club and watch out for early access passwords in the announcements! You can also sign up for stock notification emails or text messages to get the password pinged straight to you when a product goes live.

Placing an order and paying

I like what I see – how do I order online?

Getting your hands on something gorgeous from Fairfax & Favor couldn’t be easier – in fact, the only hard part is deciding what to order! Once you’ve found the boots or bag of your dreams, simply select the size and/or colour you want, click ‘Add to Bag’ and then complete the checkout process. You can continue as a guest, or log in to your Fairfax & Favor account to use your saved details.

What are my options for paying online?

We accept many forms of online payment, including all major credit and debit cards. You can choose from:

  • Standard checkout: choose this option if you’d like to use a card, Klarna, Amazon Pay or PayPal with custom details. If you’re paying with Klarna, you can choose Pay Later or Pay in 3, and you’ll be taken to Klarna to log in or create a new account.
  • Express checkout: choose this option for an even faster checkout using Paypal, Shoppay, Apple Pay or Amazon Pay. Remember, all your details will autofill when selecting this option, so be sure to double check we’ve got the right information and addresses.

You can also pay for your order using a gift card – simply select the Standard checkout option, enter the code into the box marked ‘Gift Voucher Code’ before payment and click ‘Apply’.

How do I pay with Klarna?

If you’d like to pay with Klarna (Pay Later) or Klarna (Pay in 3), just scroll down when checking out and select ‘Standard Checkout’, filling in your details and clicking ‘Submit’. We’ll then take you through to Klarna, where you can log in to your account or apply for a new one. Find out more

I’m having problems paying online

Sorry to hear that – we’re on standby to help if your chosen payment method isn’t working, so just drop us a line here and let us know what the error message is!

Can I change my payment method once I’ve ordered?

Once you’ve placed your order and paid, it’s unfortunately too late to change the payment method used.

I’ve placed an order, but I can’t find it in my account

If you’ve ordered from us but can’t see it in your account, first double check the email address you used to order. Still no luck? Then drop our Customer Service team a line here.

Can I cancel or Change an order?

If you’d like to change or cancel an order, just get in touch with our Customer Service Team as soon as possible – you’ll need your order number. If your order has already been processed by our warehouse, we unfortunately won’t be able to change or cancel it. But don’t worry – you will of course still be able to return or exchange it once you’ve received it!

Discounts and Sales

Any chance of a discount?!

If you’re a Blue Light Card holder or member of the Armed Forces, sure! Get your 10% discount code by contacting our Customer Service team here. Our Blue Light Card discount changes every month, so be sure to give us a bell to get the latest one each time you order.

How do I use my discount code online?

During checkout, simply pop the discount code into the box labelled ‘Gift/Voucher Code’ and click ‘Apply’! If it works, you’ll see your discount applied before payment.

You can still use a discount code if you’re paying with a gift card – just be sure to enter the discount code first, click ‘Apply’, and then enter your gift voucher code in exactly the same way.

My discount code didn’t work!

If you have a discount code that you think should work, please get in touch with our Customer Service team here before placing your order.

How can I be the first to hear about your sales?

Our products don’t generally go on sale, but we’ll let you in on a secret – we do have several special events throughout the year where exclusive discounts will be available! Be the first to know about them by applying to join our Fairfax & Favor Club or joining our mailing list.

Gift Cards

Can I treat someone to a Fairfax & Favor gift card?

Certainly – we’re sure the lucky recipient will be thrilled with their gift! If you’d like to purchase a gift card, head over to our Gift Cards Page, choose the amount based on how generous you’re feeling and then follow the steps through checkout.

We’ll send the gift card straight to your email address, and you can then forward it on to the lucky recipient. Get ready to score some brownie points!

How long are gift cards valid?

Our gift cards are valid for one year from the day they were bought, so plenty of time for you or the lucky recipient to spend their gift!

Can I use a gift card online?

You sure can! When checking out, simply enter the code into the box marked ‘Gift Voucher Code’ before payment and click ‘Apply’.

Can I use a gift-card at your stores or events?

Of course! Be sure to have the full gift card code available when you’d like to pay and we can apply it there and then.

I can’t find my gift card!

If you’ve misplaced your gift card, all is not lost! Just drop us a line here and let us know who bought it for you – we’ll soon find it for you.

My gift-card isn’t working!

First things first, check the expiry date – our gift cards are valid for one year after they’re bought. If it’s still in date, check the amount available on it by clicking the link in the email. If you still can’t figure out why it’s not working, get in touch with our Customer Service and they’ll check it for you.

Account

Do I need an account to buy something online?
You won’t need an account to buy from us online – you’re very welcome to continue through checkout as a guest! However, creating an account means you’ll be able to track your order, view your previous orders and store your details for next time. View your account page here.
How do I create an Account?

It’s easy to create an account with Fairfax & Favor – just go to the the Account page, or click the ‘Account’ button at the top of the page and enter your details. If you’ve ordered without creating an account in the past, get in touch with our Customer Service team and we’ll send you an invitation to create one.

I’m having trouble accessing my account

If you’ve forgotten your password – it happens to us all! – you can request a password reset by heading to the login page here.

How do I unsubscribe?

If you’d like to unsubscribe from our brochures or mailing list, simply go to our unsubscribe page and enter the details you’d like us to remove. Otherwise, simply click ‘Unsubscribe’ at the bottom of any of our marketing emails, or reply ‘STOP’ to SMS notifications. We’ll be sorry to see you go!

Our Stores & Stockists

Our Stow-on-the-Wold store

We’d also love to see you in our Stow-on-the-Wold store, which you can visit any time from 10am to 5pm, Monday to Saturday, and Sunday from 11am to 4pm. The address for your sat nav is:

Digbeth Street,

Stow-on-the-Wold,

Gloucestershire,

GL54 1BN

You can also feel free to email us at stow@fairfaxandfavor.com or book an appointment by clicking here.

Our Helmsley Store

We’d love to see you in our Helmsley store, which you can visit any time from 10am to 5pm, Monday to Saturday, and Sunday from 11am to 4pm. The address for your sat nav is:

19 Market Place,

Helmsley,

York,

YO62 5YZ

You can also feel free to email us at helmsley@fairfaxandfavor.com or book an appointment by clicking here.

Our Stamford Store

If you’d like to pay a visit to our Stamford store, you’re assured a warm welcome Monday to Saturday from 10am to 5pm, and Sunday from 11am to 4pm. The address you’ll be needing is:

55 High Street,

Stamford,

Lincolnshire

PE9 2AW

You can also email us at stamford@fairfaxandfavor.com or click here to book an appointment.

Our Holt Store

We’d love to see you in our Holt store, which you can visit any time from 10am to 5pm, Monday to Saturday, and Sunday 11am to 4pm. The address for your sat nav is:

23 High Street,

Holt,

Norfolk,

NR25 6BN

You can also feel free to email us at holt@fairfaxandfavor.com or book an appointment by clicking here.

Where can I find my Nearest Stockist?
If our stores are a bit too far for you to get to, fear not – we have stockists all around the UK for when you need your Fairfax & Favor fix. Enter your postcode here to find your nearest stockist.
Can I return or exchange an item bought from a stockist?

If you’ve treated yourself to Fairfax & Favor through one of our stockists, you’ll need to go back to the place you bought it from if you’d like to return or exchange it. Please find their contact details on our stockists page and get in touch with them directly

Can I return or exchange an item bought from your stores?

If you’d like to return or exchange an item bought at our Stamford store, Stow-on-the-Wold store, Helmsley store, Holt store or Events, please visit us in store, or see our returns information here, or contact our Customer Service team by clicking here.

Working with us

I’d love to work for Fairfax & Favor! Do you have any jobs going?
We’re delighted that you’re interested in joining us! Your best bet is to keep an eye on our Careers page, where we post details of any job vacancies we may have.
How do I apply to work at events?

If you’d like to be part of our Events team, please email careers@fairfaxandfavor.com with a CV and covering letter letting us know why you’d like to work with us!

Our Events

Which events are you doing?

We’re proud to be attending some of the premier events in the UK this year, to see which events we’re attending, or find one near you, see our Social Calendar here.

Can I return or exchange an item bought from an Event?
While we can’t process refunds or exchanges at our events, it’s still easy to pop something you’ve bought back to us – just go to Royal Mail or Collect+ to generate a returns label. Be sure to include a note or use the returns form when you send it back to us so we know who’s sending it!