Shopping With Us

We accept many forms of online payments, including all major Credit and Debit Cards.

• Standard Checkout: This option enables you to use either a Credit Card, Debit Card, Klarna or PayPal with custom details.
• Express checkout: This option enables our quicker checkout using PayPal, Shop Pay or Apple Pay. Please remember, all of your details will autofill when selecting this option, so be sure to double check the right information is provided before finalising the payment.
• E-Gift Card or Gift Voucher: You can pay for your order using this option, simply select the ‘Standard Checkout’, enter the code into the box marked ‘Gift Voucher Code’ before payment and click ‘Apply’

At the checkout stage, simply pop the discount code into the box labelled ‘Gift Voucher Code’ and click ‘Apply’. If the discount code is valid, you will see the discount applied before payment.

If your discount code is not working, please get in touch with our Customer Service team here before placing your order and they will assist further.

Of course, head over to our E-voucher page, choose the amount you would like to purchase and then follow the steps through the checkout stage. We will send the E-voucher to your email address, where you can then forward it onto the recipient it was purchased for.

You can purchase a Gift Card in any of our Stores. Please ask for assistance from one of the store team members.

Our E-Vouchers and Gift Cards are valid for one year from the date it was purchased. Please be aware it is your responsibility to ensure the E-Voucher or Gift Card is used throughout this time.

Absolutely, you can pay for your order using this option, simply select the ‘Standard Checkout’, enter the code into the box marked ‘Gift Voucher Code’ before payment and click ‘Apply’.

Yes, please be sure to have the full E-Voucher or Gift Card code to hand when you would like to pay, and we will apply it to your order.

If you have misplaced your E-Voucher or Gift Card, please do not worry as it is not lost. If you drop our Customer Service Team a message with who purchased it, they will soon find it.

Please check the expiry date as our E-vouchers and Gift Cards are valid for one year after they are bought. If it is still in date, check the amount available by clicking the link attached to the email. If you still can’t figure out why it is not working, please get in touch with our Customer Service team and they’ll check it for you.

Head across to the Account page or click the ‘Account’ button at the top of the page and enter your details here. If you have ordered without creating an account in the past, please get in touch with our Customer Service team and we’ll send you an invitation to create one.

If you have forgotten your password, you can request a password reset by heading to the login page.

Simply go to our unsubscribe page here and enter the details you would like us to remove. Otherwise, simply click ‘Unsubscribe’ at the bottom of any of our marketing emails or reply ‘STOP’ to SMS notifications.

The store is open Monday-Saturday, 10am-5pm and Sunday from 11am-4pm.

The address is:

7 Market Square,

Marlow,

SL7 1DA

You can also feel free to email us at marlow@fairfaxandfavor.com or book an appointment by clicking here.

The store is open Monday-Saturday, 10am-5pm and Sunday from 11am-4pm.

The address is:

Digbeth Street,

Stow-on-the-Wold,

Gloucestershire,

GL54 1BN

You can also feel free to email us at stow@fairfaxandfavor.com or book an appointment by clicking here.

The store is open Monday-Saturday, 10am-5pm and Sunday from 11am-4pm.

The address is:

19 Market Place,

Helmsley,

York,

YO62 5BJ

You can also feel free to email us at helmsley@fairfaxandfavor.com or book an appointment by clicking here.

The store is open Monday-Saturday, 10am-5pm and Sunday from 11am-4pm.

The address is:

55 High Street,

Stamford,

Lincolnshire

PE9 2AW

You can also email us at stamford@fairfaxandfavor.com or click here to book an appointment.

The store is open Monday-Saturday, 10am-5pm and Sunday from 11am-4pm.

The address is:

23 High Street

Holt

Norfolk

NR25 6BN

You can also feel free to email us at holt@fairfaxandfavor.com or book an appointment by clicking here.

If you purchase when visiting one of our stores and you require a refund or exchange, you’re very welcome to return to any of our stores across the UK, and our lovely team will be able to help process what you would like.

Alternatively, you can return the item to our headquarters where the customer service team will process a refund or exchange. All we ask, is you include a note inside your parcel with your order number, contact details and advise us on what you would like processed.

Unfortunately, we cannot accept online purchases in-store for a refund or exchange. Please return online purchases directly to our headquarters by using the returns labels included inside your box or create a label by following the process above.

If you purchased a Fairfax & Favor item through one of our Stockists, and you would like a refund or exchange processed, we please ask you go back to the store as your contract lies with them. Please find their contact details on our stockists page and get in touch with them directly.

We are proud to be attending some of the premier events in the US this year. To see which events we are attending, please head across to our Social Calendar here.