CUSTOMER CARE
Warranty & Repairs
Our products are made to be used and loved. If something has gone wrong, here is how our warranty and repair process works.
MAIN PRODUCTS
18 months
From the date of purchase.
SECONDS
6 months
From the date of purchase.
OUR APPROACH
Repair first
Wherever a suitable repair is possible.
OUR GUARANTEE
Made to be used and loved.
At Fairfax & Favor we take great pride in the craftsmanship of our products, sourcing fine materials and manufacturing to high standards to deliver premium products that are fit for purpose.
If a manufacturing fault develops within the applicable warranty period, our team will assess the item and advise the appropriate next step.
What isn't covered by the warranty?
Normal wear and tear, accidental damage, misuse and unauthorised repairs are not covered by the warranty. Your statutory rights are not affected.
Coloured suede and leather can transfer with wear onto other fabrics, while dark fabrics such as denim can transfer onto lighter suede or leather. This is a normal characteristic and is not covered by warranty.
How do I make a warranty claim?
For items purchased directly from Fairfax & Favor, proof of purchase is required. Please have your order number and clear photographs of the issue ready.
- 01
Contact our team
Email info@fairfaxandfavor.com with your order number and relevant photographs.
- 02
We assess the item
Our team will review the information and advise whether the issue falls within the warranty and what happens next.
- 03
Repair where possible
Where a suitable repair is possible, we will aim to repair the product before considering replacement.
What about repairs or items outside warranty?
We partner with The Boot Repair Company, specialists in repairs of luxury leather and suede goods. They can also help with out-of-warranty repairs and alterations across boots, shoes, coats and bags.
Visit the repair serviceWhat if I bought from a stockist or need a spare part?
Independent stockist purchases: please return the item directly to the stockist you purchased it from. They can liaise with our wholesale team where required.
Spare parts: for an item within warranty, contact our Warranty Team at info@fairfaxandfavor.com. For items outside warranty or not purchased directly from us, The Boot Repair Company can advise on the available repair route.
Still unsure which route applies?
Our Customer Care team can help with your warranty question.