We recommend treating our suede and leather products with either our Suede and Nubuck Protector or Neutral Leather Cream for improved longevity.
For suede purses, liberally spray once a month with our Suede and Nubuck proofer. If the suede becomes subject to excessive mud or water, clean the area with a damp cloth and leave to dry naturally before brushing, then re-apply the Suede and Nubuck proofer.
For leather purses, we recommend regular application of our Neutral Leather Cream. If the leather does become subject to excessive mud or water, clean the area with a damp cloth and leave to dry naturally before re-applying the neutral leather cream.

Watch how we hand make our products here

For more information on how to care for your products, please click here.

FREE RETURNS
We operate a 30 day - Free & Easy Returns policy for all orders over £45 (Worldwide). Discounted items are available for return or exchange up to to 14 days after purchase. Please see our returns page for more details.

UNITED KINGDOM
DPD Next Day *: Free on orders over £45 (£2.95 for orders under £45)
Saturday delivery: £6.95 (Order before 1pm Friday)
Sunday delivery: £6.95 (Order before 1pm Friday)
Next day (arrive before 10.30am): £9.95 (Order before 1pm)

* For all orders placed before 1pm. Please note that it takes couriers 2 days to deliver to the Isle of Man, Scilly Isles and the Scottish Highland & Islands on a Next Day Delivery Service

EUROPE
Free on orders over £99 (usually £9.95): 2-6 working days

USA
Free on orders over £149 (usually £19.95): 2-3 working days

DDP - CUSTOMS & DUTIES
We are very proud to operate a DDP (Delivered Duties Paid) policy so the price you pay at the checkout will be the final price with no extra customs or duties. We cover all duties so that you can shop with us from anywhere hassle free and with no extra cost

REST OF WORLD
Free on orders over £199 (usually £29.95): 2-3 working days

Option 1: Slice It in 3! Pay for your purchase in three equal installments - interest free with the first installment up front.

Option 2: Try before you buy! Pay later gives you 14 days to pay once your order has shipped. No fees or interest. For more details, view our buy now, pay later page

Please note there is a 24 hour processing period for all orders placed with Klarna

We are very proud to offer a 12 months no-quibble warranty against any faults for all our products from date of purchase. In the unlikely event that a product fails in the warranty period including all stitching, zips, metalwork, handles or corners or soles you can return it to us for repair, or in the event that it is unrepairable, a replacement so long as the products have been fairly treated for the period. This does not cover products that have been damaged by misuse, accidents or unauthorised repair. Please email returns@fairfaxandfavor.com for any queries