We recommend treating our suede and leather products with either our Suede and Nubuck Protector or Neutral Leather Cream for improved longevity.
For leather, liberally apply once a month with our Neutral Leather Cream. If the leather becomes subject to excessive mud or water, clean the area with a damp cloth and leave to dry naturally, then re-apply Neutral Leather Cream.
For suede handbags, liberally spray once a month with our Suede and Nubuck proofer. If the suede becomes subject to excessive mud or water, clean the area with a damp cloth and leave to dry naturally before brushing, then re-apply the Suede and Nubuck proofer.
For more information on how to care for your products, please click here.
DELIVERY
UNITED KINGDOM DELIVERY
Free DPD Next Working Day Delivery on orders over £50 (£4.95 for orders under £50)*
DPD Saturday delivery: £6.95 (Order by 2pm Friday)
DPD Sunday delivery: £6.95 (Order by 2pm Friday)
DPD Before 10am Next Working Day Delivery £9.95 (Order by 2pm the previous working day)
* For all orders placed before 2pm the previous working day. Please note that it takes couriers 2 days to deliver to the Isle of Man, Scilly Isles and the Scottish Highland & Islands on a Next Day Delivery Service
EUROPEAN DELIVERY
Free DHL Delivery on orders over £99 (usually £9.95): 2-4 working days
USA DELIVERY
Free DHL Delivery on orders over £149 (usually £19.95): 2-4 working days
REST OF WORLD DELIVERY
Free DHL Delivery on orders over £199 (usually £29.95): 3-6 working days
DDP - CUSTOMS & DUTIES
We are very proud to operate a DDP (Delivered Duties Paid) policy so the price you pay at the checkout will be the final price with no extra customs or duties. We cover all duties so that you can shop with us from anywhere hassle free and with no extra cost.
RETURNS
FREE 120 DAY RETURNS & EXCHANGES WORLDWIDE
We operate a 120 day - Free & Easy Returns & Exchanges policy (for all orders over £50) worldwide. Discounted / Sale items are available for return or exchange up to 30 days after purchase.
UK RETURNS – We offer two free returns options; via Collect Plus & Royal Mail.
INTERNATIONAL RETURNS – We offer free returns via DHL.
See our returns page for more details.
We are very proud to offer a 12 months no-quibble warranty against any faults for all our products from date of purchase.
12 MONTHS
WARRANTY
In the unlikely event that a product fails in the warranty period including all stitching, zips, metalwork, handles, corners or soles you can return it to us for a repair or replacement so long as the products have been fairly treated for the period. This does not cover products that have been damaged by misuse, accidents or unauthorised repair.
Please email returns@fairfaxandfavor.com for any queries