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Getting to know your new boots

My new boots feel too tight around the calf – what should I do?

If your new boots feel a bit too snug around your calves, don’t worry – body heat and pressure will make the leather and/or suede more malleable, so it’ll stretch with use.

Many of our boots have stretch panels in the calf, which will help you fit your new boots when they first arrive and haven’t been worn in yet. If the zip doesn’t go fully up straightaway, simply grab hold of the D-ring, pull and extend the rear stretch panels out and around, bring both sides of the zip as close as possible together (using the elastic if it’s there) and then ease the zip up to the top.

In the beginning, you may need to do this the first few times you wear your gorgeous new boots to soften the elastic and leather/suede. Don’t worry – it’s completely normal!

My new boots feel too tight around the foot/ankle – what should I do?

Leather and suede will stretch with a few uses, so if your lovely new boots feel a bit on the snug side around your feet to begin with, don’t panic – this will give with body heat and pressure.

The full-length zips should make it easy to get in and out of your boots, and you can speed along the wearing in process by putting your boots on for short bursts around the house on soft surfaces.

Size & Fitting

Size & Fitting Advice

Where possible, all our products have Size and Fitting guidance – Simply look at the Size Guide found on the main product page for any recommendations!

What are the differences between the Narrow, Regular and Sporting Fits?

We want to make sure our beautiful tall boots give you a snug fit around your leg, so we make many of them in three different calf width fittings. Each fit has a slightly different calf circumference, while the ankle and foot area of the boot remain the same.

  • The “Regular fit” is made to fit the average calf measurements of our customers.
  • The “Narrow fit” are 2-3cm smaller in the circumference of the calf.
  • The “Sporting fit” are 2-3cm larger in the circumference of the calf.
UK/ EU/ US sizing

EU Sizing doesn’t quite match UK sizing – however, they are very similar! The same applies to US sizing, please find the below a conversion chart.

Women

UK SIZING EU SIZING US SIZING
3 36 5
4 37 6
5 38 7
6 39 8
7 40 9
7.5 41 9.5
8 42 10
9 43 11

Men

UK SIZING EU SIZING US SIZING
6 40 7
7 41 8
8 42 9
9 43 10
10 44 11
11 45 12
12 46 13
13 47 14
14 48 15
How do I zip up the Tall Boots?

The key to doing up our Tall boots is to use the stretch when available. The zip may not go up immediately, so make sure to take hold of the D-ring, bring both zips as close as possible together - using the elastic when there - and then easing the zip up to the top.

I can’t get my foot in – what should I do?

We know everyone can have different shape feet - if the ankle or foot feels too tight, our own secret is the “freezer bag trick”! Pop your foot in a plastic bag or freezer bag, and then pop your foot in the boot, put your weight through your heel, the bag will remove the friction – allowing you to slip into the boot easily. After a couple of wears, the suede and/ or leather will stretch, making the freezer bag a short term necessity! For more information have a look at our YouTube video found here.

How do I change the tassels?

To change the tassels on our tall boots, or to add different colour tassels, we've added a screw back for more security and easy of use!
First unscrew the rear screw-stud at the read of the tassel, and remove the back. Slip the tab of the tassel through the D-ring of the boot, or out of the D-Ring, then bring the rear tab to meet the tassel. Slip the screw-back into the hole provided, and tighten.
Make sure to screw to the point of finger tight to ensure the rear doesn't knock and loosen during wear.

Do you do custom boots?

Unfortunately we don’t provide a bespoke service – however, we do provide Narrow, Regular and Sporting fits where possible to fit a broad range of calf sizes!

The Boots Feel too Long!

If the boots feel too long, they will drop marginally through use around the ankle, by roughly 0.5-1cm.
However, if a little extra height is required, try our Heel Raiser.

Care information

We all need a little TLC to keep us as good as new, and your beautiful new Fairfax & Favor investment is no different.

How do I care for my suede boots and shoes?
  1. Treat your boots with either Suede & Nubuck Protector once a month or Liquiproof Premium Protector every couple of months – more often if you’re wearing them a lot.

  2. Spray the Suede & Nubuck Protector lightly and sparingly from at least a foot away and leave to prove for an hour.

  3. If you’re using Liquiproof Premium Protector, apply sparingly section by section, brushing it in with a soft brush until the suede has been covered.

How do I care for my suede bag?
  1. Treat your boots with either Suede & Nubuck Protector once a month or Liquiproof Premium Protector every couple of months – more often if you’re wearing them a lot.

  2. Spray the Suede & Nubuck Protector lightly and sparingly from at least a foot away and leave to prove for an hour.

  3. If you’re using Liquiproof Premium Protector, apply sparingly section by section, brushing it in with a soft brush until the suede has been covered.

Whilst Liquiproof can be used lightly, it can result in discolouration and marking if not applied properly.


Renapur should only be used on full grain leather items, as the wax and oils won't permeate into suede or nubuck products.

How do I care for leather boots and shoes?

Leather is a natural material and needs oil/moisture to keep it soft and supple. To stop it drying out, hardening and cracking, treat it at least once a month with Renapur Leather Balsalm. Use a sponge or brush and work the cream into both the toe creases and around the sole unit of your boots.

How do I care for my leather bag?
Leather is a natural material and needs oil/moisture to keep it soft and supple. To stop it drying out, hardening and cracking, treat it at least once a month with Renapur Leather Balsalm. Use a sponge or brush and work the cream into both the creases and around the joins of your bag.


Our Suede & Nubuck protector won't saturate and seal our leather products, so this won't be needed for full grain leather items!

How should I store my items?

Store your beautiful boots away from heat, damp and direct sunlight. For Mid-Calf and Tall Boots, we recommend using Boot Trees to fill out the calf, maintain their original shape and prevent ankle creasing. Where possible, store your boots in their dustbags and blue box, and use a Signature Boot Bag for extra protection when travelling.

How should I clean my items?

Cleaning suede and nubuck

Not in the washing machine, please! Remove dried dirt or marked fibres using a soft suede brush, brushing in the direction of the suede. If it’s still dirty, use Liquiproof Eco Cleaner on light marks but dilute it heavily in warm water. If your boots get wet, leave them to dry naturally and brush. If anything else gets onto your boots (like a wine glass accident), soak it up immediately and then wipe over with a lightly damp, neutral-coloured microfibre cloth.

Cleaning leather

Not in the washing machine, please! Clean the leather with a neutral-coloured microfibre cloth and leave it to dry naturally. Remove mud and dirt immediately to stop moisture being drawn from the leather.

I’ve lost a screwback from my tassel!

Don’t worry, just get in touch with our Customer Service team here and we’ll help!

How do I care for Nubuck?
  1. Treat your product with either Suede & Nubuck Protector once a month or Liquiproof Premium Protector every couple of months – more often if you’re using a lot.

  2. Spray the Suede & Nubuck Protector lightly and sparingly from at least a foot away and leave to prove for an hour.

  3. If you’re using Liquiproof Premium Protector, apply sparingly section by section, brushing it in with a soft brush until the nubuck has been covered.

Spray the Suede & Nubuck Protector lightly over the nubuck from at least a foot away, using sparingly, and leave to prove for an hour. If using Liquiproof Premium Protector, use sparingly, apply section by section, brushing in with a soft brush until the nubuck has been covered as desired.
How do I care for the Haircalf?

Whilst Suede & Nubuck Protector can be used on the haircalf, we recommend spot-testing first as the protector can be drawn in the individual hair fibres and make it appear darker.
Haircalf is a natural material, so some shedding of the hair may occur over time as a natural characteristic of the material – this shedding can and will be accelerated through regular friction or rubbing against other materials.

Should I treat the Toscana Gilet?

We currently do not recommend any products for regular care of the Toscana.
If cleaning is required, please take to a specialist dry cleaner.

Should I treat the wool gilets?

We currently do not recommend any products for regular care of the Wool Gilets.
If cleaning is required, please take to a specialist dry cleaner.

How should I care for the Charlotte?

We currently do not recommend any products for regular care of the Down or Fill.
To clean, wash seperately on a Delicate Wash by hand with PH Neutral detergent - do not rub, do not soak, and do not wring out. To dry, lay flat, and don't store damp.

How do I look after the Canvas?

For the canvas, Suede & Nubuck Protector can be used lightly and sparingly, leaving to prove for an hour following use.
Clean with a damp cloth. For tougher stains Liquiproof Eco Cleaner can be used, provided diluted heavily. If affected by dirt or mud, leave to dry naturally, and remove with a soft brush or lightly damp neutral coloured microfibre cloth.
The cavnas bags are not machine washable.

How should I care for or clean cotton?

We currently do not have any products to currently recommend for regular care of the cotton.
If you'd like to wash, then spot wash delicately with a damp cloth.

What should I know about Leather and Suede?

Leather and suede are both natural materials, so slight variations in the grain and surface can occur.
When starting to wear any suede or leather products, then excess dye can transfer, especially when exposed to heat, pressure, excess wear or moisture. This will cease after a couple of wears, but care should be taken when wearing lighter colkoured fabrics. Brush suede initially to remove spare fibres, and wear in leather products around the house, and on a soft surface, for an hour or two before wearing continuously.
When exposed to wet, they will saturate until dry - which can dry out pure leather products. Leave to dry naturally, away from direct heat sources.

Our Trusted Partners

We know that things can happen to our much loved products, even with the greatest care. If something should happen out of warranty, then please see below to get in touch with one of our trusted partners, who's workmanship has been approved by Fairfax & Favor.

Boots & Shoes: Busy Bee Newmarket

With our many years of leather knowledge we can repair shoes and leather items, we offer this throughout the UK with our online repair website: pickupmyrepair.co.uk where we can now collect your repair from you and return once complete.

Website: Here
Boots & Shoes: Original Cobbler

Our online shoe repair service has been offering customers accross the globe the very highest quality craftsmanship for over 15 years, you will be amazed with our skill and old school talents.

Website: Here

Featured on the BBC for outstanding shoe repair
Handbags: The Handbag Restoration Company

The Handbag Restoration Company specialises in repairing, restoring and rejuvenating luxury leather handbags and small leather goods. Whether our suede handbags or leather handbags, they'll be sure to help.

Website: Here