Product Information

Where possible, all our products have Size and Fitting guidance – Simply look at the Size Guide found on the main product page for any recommendations!

EU Sizing doesn’t quite match UK sizing – however, they are very similar! The same applies to US sizing, please find the below a conversion chart.

Women

Men

Our boots have been designed with rear stretch panelling, make sure to pull it away from the calf, and then around to meet up with the other zip. Don’t worry if they feel tight to start with, all our leather and suede boots will stretch where pressure is applied. For more information, please see our fitting video found here.

Don't worry - the boots will only stretch as much as required (where pressure is being applied). Leather will eventually stretch to the same degree as suede, but will take a little longer, and feel firmer/ tighter to start.

The key to doing up our Tall boots is to use the stretch when available. The zip may not go up immediately, so make sure to take hold of the D-ring, bring both zips as close as possible together - using the elastic when there - and then easing the zip up to the top.

Our “Regular fit” boots have been designed to the average measurements of our customers.
Our “Narrow fit” boots are generally 2-3cm smaller in the circumference of the calf.
The “Sporting fit” boots being 2-3cm larger in the circumference of the calf to fit a broad range of calf sizes!

We know everyone can have different shape feet - if the ankle or foot feels too tight, our own secret is the “freezer bag trick”! Pop your foot in a plastic bag or freezer bag, and then pop your foot in the boot, put your weight through your heel, the bag will remove the friction – allowing you to slip into the boot easily. After a couple of wears, the suede and/ or leather will stretch, making the freezer bag a short term necessity! For more information have a look at our YouTube video found here.

If the calf feels too tight, don’t worry – body heat and pressure will make the leather and/ or suede more malleable, and it’ll stretch with use!

To change the tassels on our tall boots, or to add different colour tassels, we've added a screw back for more security and easy of use!
First unscrew the rear screw-stud at the read of the tassel, and remove the back. Slip the tab of the tassel through the D-ring of the boot, or out of the D-Ring, then bring the rear tab to meet the tassel. Slip the screw-back into the hole provided, and tighten.
Make sure to screw to the point of finger tight to ensure the rear doesn't knock and loosen during wear.

Unfortunately we don’t provide a bespoke service – however, we do provide Narrow, Regular and Sporting fits where possible to fit a broad range of calf sizes!

If the boots feel too long, they will drop marginally through use around the ankle, by roughly 0.5-1cm.
However, if a little extra height is required, try our Heel Raiser.

Treat regularly with Suede & Nubuck Protector or Liquiproof Premium Protector depending on how frequently you wear. Whilst the boots can be treated immediately, they should be treated at least once a month with Suede & Nubuck Protector, or every couple of months with Liquiproof Premium Protector. Spray the Suede & Nubuck Protector lightly over the suede from at least a foot away, using sparingly, and leave to prove for an hour. If using Liquiproof Premium Protector, use sparingly, apply section by section, brushing in with a soft brush until the suede has been covered as desired. For more information, please see our care video found here.

All suede will carry a few loose threads when new, so brush or avoid contact with lighter coloured fabrics initially to avoid transfer.
Renapur should only be used on full grain leather items, as the wax and oils won't permeate into suede or nubuck products.

Treat regularly with Suede & Nubuck Protector. Whilst the suede can be treated immediately, it should be treated at least once a month with Suede & Nubuck Protector, or more often if using regularly. Spray the Suede & Nubuck Protector lightly over the suede from at least a foot away, using sparingly, and leave to prove for an hour. Whilst Liquiproof can be used lightly, it can result in discolouration and marking if not applied properly. For more information, please see our care video found here.

Renapur should only be used on full grain leather items, as the wax and oils won't permeate into suede or nubuck products.

Leather is a natural product and needs to retain a natural oil/ moisture content to remain soft, supple, and malleable. To avoid the leather drying out, hardening, and cracking, treat at least once a month with Renapur Leather Balsalm, using a sponge or brush, in particular paying note to work the cream into both the toe creases, and around the sole unit. For more information, please see our care video found here.

Friction, body heat and moisture from rain or sweat can cause colour to transfer during the first few wears. So wear the boots in, avoid contact with lighter coloured fabrics for the first few wears, and remove excess leather cream after treating!
Our Suede & Nubuck protector won't saturate and seal our leather products, so this won't be needed for full grain leather items!

Leather is a natural product and needs to retain a natural oil/ moisture content to remain soft, supple, and malleable. To avoid the leather drying out, hardening, and cracking, treat at least once a month with Renapur Leather Balsalm, using a sponge or brush. If treated waxed or coated leather, only a minimal amount will be needed as the coating will prevent moisture absorption and loss. For more information, please see our care video found here.

Our Suede & Nubuck protector won't saturate and seal our leather products, so this won't be needed for full grain leather items!

Store away from heat, damp, and direct sunlight. With our Tall Boots, make sure to use our Boots Trees! Where possible, always keep items inside their dustbags when not in use.

For our suede products, leave any marks to dry completely and then brush with a soft clean polishing brush in the direction of the nap. For our leather products, make sure to remove any mud, dirt or marks with water and leave to dry naturally, then apply our Renapur Leather Balsalm sparingly to ensure the leather doesn’t dry out. For heavier marks, our Suede boots and shoes can be cleaned with our Liquiproof Eco Cleaner; simply dilute heavily in warm water, and rub lightly into the affected area with a soft brush, or neutral coloured microfibre cloth.

Don’t worry, just get in touch with our Customer Service team here and we’ll help!

To look after Nubuck, use either Suede & Nubuck Protector or Liquiproof Premium Protector.
Whilst the nubuck can be treated immediately, this isn't necessary. Spray the Suede & Nubuck Protector lightly over the nubuck from at least a foot away, using sparingly, and leave to prove for an hour. If using Liquiproof Premium Protector, use sparingly, apply section by section, brushing in with a soft brush until the nubuck has been covered as desired.

Whilst Suede & Nubuck Protector can be used on the haircalf, we recommend spot-testing first as the protector can be drawn in the individual hair fibres and make it appear darker.
Faircalf is a natural material, so some shedding of the hair may occur over time as a natural characteristic of the material – this shedding can and will be accelerated through regular friction or rubbing against other materials.

We currently do not recommend any products for regular care of the Toscana.
If cleaning is required, please take to a specialist dry cleaner.

We currently do not recommend any products for regular care of the Wool Gilets.
If cleaning is required, please take to a specialist dry cleaner.

We currently do not recommend any products for regular care of the Down or Fill.
To clean, wash seperately on a Delicate Wash by hand with PH Neutral detergent - do not rub, do not soak, and do not wring out. To dry, lay flat, and don't store damp.

For the canvas, Suede & Nubuck Protector can be used lightly and sparingly, leaving to prove for an hour following use.
Clean with a damp cloth. For tougher stains Liquiproof Eco Cleaner can be used, provided diluted heavily. If affected by dirt or mud, leave to dry naturally, and remove with a soft brush or lightly damp neutral coloured microfibre cloth.
The cavnas bags are not machine washable.

We currently do not have any products to currently recommend for regular care of the cotton.
If you'd like to wash, then spot wash delicately with a damp cloth.

Leather and suede are both natural materials, so slight variations in the grain and surface can occur.
When starting to wear any suede or leather products, then excess dye can transfer, especially when exposed to heat, pressure, excess wear or moisture. This will cease after a couple of wears, but care should be taken when wearing lighter colkoured fabrics. Brush suede initially to remove spare fibres, and wear in leather products around the house, and on a soft surface, for an hour or two before wearing continuously.
When exposed to wet, they will saturate until dry - which can dry out pure leather products. Leave to dry naturally, away from direct heat sources.