Fairfax & Favor and NoFraud FAQ
Why did I receive an email and what is this?
Fairfax & Favor are commited to reducing fraud and scam transactions wherever possible. To this end, we've partnered with NoFraud to provide a Fraud check for all transactions being processed through our website.
We want to make sure that our customers are protected, and can shop with confidence, so please find below the following details after receiving an email.
Who is NoFraud:
NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized card use and protects businesses against fraud chargebacks.
Why am I getting an email/call/text message from NoFraud to confirm a transaction?
You received an email from NoFraud because your transaction had an irregular shopping characteristics and/or elevated risk. Fairfax & Favor, and NoFraud wants to confirm the transaction was made by the authorized cardholder, and with the necessary permissions. This is for your confidence and so we can continue to provide the best service possible by screening possible fraudulent orders or those with unusual activity or characteristics.
After I confirm the transaction, do I need to do anything else?
After you confirm the transaction, don't worry! There is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information, and our team will take care of the rest.
Will NoFraud ever ask me for my personal information?
NoFraud will never ask you for your full card number, or any other personal information. Some details may be required to verify the transaction, but these will be listed.
Will my order be delayed?
In most cases, as soon as your response is received, your order will be released for processing, and we'll be able to send it out!
I did not make the transaction and neither did anyone that has access to my credit card/payment account. What do I do now?
After confirming that the transaction was truly unauthorized, we recommend that you contact your bank or payment provider and inform them that your card has been compromised.
Review the latest transactions on your statement to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.