Warranty & Repairs
At Fairfax & Favor we take great pride in the craftsmanship of our products. Sourcing fine materials and manufacturing to the highest standards to deliver premium products that are fit for purpose.
In the eventuality that a manufacturing fault occurs, all of our main products come with a generous 18 month warranty from the date of purchase.
Normal wear and tear, accidental damage, misuse, and unauthorised repairs are not covered by the warranty. Your statutory rights are not affected. Proof of purchase will be required to aid in addressing your query. It is essential to provide us with your order number and relevant images of your product. Failure to supply this information will result in our inability to offer additional assistance.
Coloured suede & leather can transfer with wear onto other fabrics and leave a mark. Likewise, dark coloured fabrics (like denim!) can also transfer onto lighter coloured suede and/ or leathers. This is perfectly normal and won't be covered under our warranty.
Warranty Claim Purchased direct from Fairfax & Favor (online or instore)
We are proud to partner with The Boot Repair Company, who specialise in warranty repairs of luxury leather and suede goods.
In the unlikely event that your item suffers a manufacturing defect, within the warranty period, please get in touch with our team on email@example.com who will assist you with your repair under warranty.
We believe all products should be used and loved, repaired rather than replaced. We are active in avoiding Landfill waste and will always attempt to repair before a replacement is offered.
We are pleased to announce that The Boot Repair Company has entered into a strategic repair partnership with Fairfax & Favor. As part of this partnership, they will be providing you with a premium repair services for any out of warranty repairs or alterations on our exceptional lines of boots, shoes, coats, and bags.
“We take great pride in our craftsmanship and are honored to have been selected as Fairfax & Favor's trusted repair partner. Our team of skilled craftspeople are committed to delivering the highest quality repairs, ensuring that each item is returned in top condition”
To book in your repair please visit: www.fairfaxandfavorrepairs.com
Purchased from an independent stockist
For any item purchased direct from a stockist, needs to be returned direct to them. The stockist at their own discretion will liaise with our wholesale team to rectify any issues.
If your product needs a spare part and is within warranty, then we would advise contacting our Warranty Team for assistance. If your item is outside of our warranty period or was not purchased directly from us, then we would advise consulting with The Boot Repair Company directly.