Shipping & Returns

If the item(s) purchased is not for you, we offer a generous 180-day refund policy, and a 365-day exchange policy on all full price item(s) bought directly from us. All we ask is the items are unworn, and in a resellable condition with all of the original packaging included. This is relevant to all items bought from our events and stores. If the items are not returned to us in the same condition we sent it out to you in, unfortunately we will not be able to process the refund or exchange you wish to receive.

If the item(s) purchased are not for you, we offer a 30-day returns & exchanges period on all outlet and sale item(s). All we ask is the item(s) are unworn, and in a resellable condition with all of the original packaging included. If the item(s) are not returned to us in the same condition we sent it out to you in, unfortunately we will not be able to process the refund or exchange you wish to receive.

Discounted items that are purchased during the Black Friday sale will be eligible for a returns period of 180 days and 365 days for exchanges. Following the end of the sale, items purchased from the outlet will return to a return period of 30 days.

Your shopping experience is important to us; thus we aim to process a refund or exchange within 2-3 working days from the date your item arrives with us. You will receive confirmation once a refund or exchange has been processed. Please keep an eye out for this email in your inbox.

If the item you would like to exchange to is unavailable, we will contact you by e-mail with a solution. If we do not receive confirmation of how you wish to proceed with your exchange, we will issue a refund within 5 working days. The money will go back onto the original payment method used.

If you purchased a Fairfax & Favor item through one of our Stockists, and you would like a refund or exchange processed, we please ask you go back to the store as your contract lies with them. Please find their contact details on our Stockists Page to get in touch with them directly.

If you’re overseas and would like to return something you’ve bought from us, contact our Customer Service team, and they’ll arrange a FedEx label.

We’ll email you with the details, returns label and instructions and you can then arrange a pick up from your property or drop the parcel off at a FedEx location:

• FedEx

It can take up to 3-5 working days for your parcel to be returned to us. If you would like to track the progress of your return, please head across to the messenger's portal:

• FedEx

It is important you keep hold of your tracking receipt so that you can follow the return. Also without it, we can’t guarantee that we will be able to locate or process your return if the parcel goes missing.

You are able to visit FedEx to see your nearest FedEx Drop off location. If you have any issues, please feel free to get in touch with our Customer Service team who can assist further.