Shipping & Returns
Your shopping experience is important to us; thus we aim to process a refund or exchange within 1-2 working days from the date your item arrives with us. You will receive confirmation once a refund or exchange has been processed. Please keep an eye out for this email in your inbox.
If the item you would like to exchange to is unavailable, we will contact you by e-mail with a solution. If we do not receive confirmation of how you wish to proceed with your exchange, we will issue a refund within 5 working days. The money will go back onto the original payment method used.
*Please note that we are currently experiencing high volumes of returns following to the Winter Sale. Please allow up to 2-3 extra working days for your return to be processed.
If you’re overseas and would like to return something you’ve bought from us, contact our Customer Service team, and they’ll arrange a FedEx label.
We’ll email you with the details, returns label and instructions and you can then arrange a pick up from your property or drop the parcel off at a FedEx location:
It can take up to 3-5 working days for your parcel to be returned to us. If you would like to track the progress of your return, please head across to the messenger's portal:
It is important you keep hold of your tracking receipt so that you can follow the return. Also without it, we can’t guarantee that we will be able to locate or process your return if the parcel goes missing.