CUSTOMER CARE
Shipping & Returns
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RETURNS
Ready to send something back?
Register your return in our returns portal to generate the right label and next steps.
HELP TOPIC
Returns Information
What couriers can I use to return my items?
For UK orders we offer a free returns service with Royal Mail - please register your return in our returns Portal.
For International orders, we offer a free returns service with FedEx - please contact our Customer Service Team with your order number, item(s) you wish to return and if it will be in one or multiple parcels. They will be able to create the returns documents for you.
DO YOU OFFER EXCHANGES FOR INTERNATIONAL ORDERS?
Unfortunately, we do not offer exchanges for international orders. If you wish to return an item, please follow our return process. If you need a different size or style, we recommend placing a new order once your return is processed.
How Do I return UK Orders?
Please register your return in our returns Portal. This will guide you through the process of generating your Royal Mail returns label.
How Do I return International Orders?
Please register your return in our returns Portal. This will guide you through the process of generating your returns label.
How long does it take for a refund or exchange to be processed?
We strive to process refunds and exchanges within 2-3 working days from the date we receive your item - Please note during peak times this may take slightly longer. You’ll receive an email when your item arrives at our warehouse and another confirmation once the refund is complete. Please check your inbox for these notifications.
Store Returns
If you purchased from one of our stores, you can return your item(s) to any of our stores for a refund or exchange. Alternatively, you can return your item(s) to our main warehouse by registering the return through our returns Portal.
We offer a generous free 60 day refund policy for full price items bought directly from us. We also offer a free 60 day exchange policy for UK orders - unfortunately international orders are not eligible.
We simply ask that the items are unworn, in a resellable condition and include all original packaging. Please note that if the items are not returned in the condition they were sent to you, we will not be able to process the return.
If you have a potential warranty query with your item, please contact our Customer Service Team - our stores are unable to accommodate these queries.
We offer a generous free 60 day refund policy for full price items bought directly from us. We also offer a free 60 day exchange policy for UK orders - unfortunately international orders are not eligible.
We simply ask that the items are unworn, in a resellable condition and include all original packaging. Please note that if the items are not returned in the condition they were sent to you, we will not be able to process the return.
If you have a potential warranty query with your item, please contact our Customer Service Team - our stores are unable to accommodate these queries.
Events Returns
If you purchased from one of our show stands, please return your item(s) to our main warehouse. You can register the return through our returns Portal.
We offer a generous free 60 day refund policy for full price items bought directly from us. We also offer a free 60 day exchange policy for UK orders - unfortunately international orders are not eligible.
We simply ask that the items are unworn, in a resellable condition and include all original packaging. Please note that if the items are not returned in the condition they were sent to you, we will not be able to process the return.
If you have a potential warranty query with your item, please contact our Customer Service Team - our events team are unable to accommodate these queries.
Please note that any orders paid using cash will be refunded by a BACS transfer - please contact our Customer Service Team for further advice.
We offer a generous free 60 day refund policy for full price items bought directly from us. We also offer a free 60 day exchange policy for UK orders - unfortunately international orders are not eligible.
We simply ask that the items are unworn, in a resellable condition and include all original packaging. Please note that if the items are not returned in the condition they were sent to you, we will not be able to process the return.
If you have a potential warranty query with your item, please contact our Customer Service Team - our events team are unable to accommodate these queries.
Please note that any orders paid using cash will be refunded by a BACS transfer - please contact our Customer Service Team for further advice.
Have you received my return?
It takes 3-5 working days for your parcel to be returned to us. To track the progress of your returned package, please follow the link in your returns confirmation email. From here you will be able to track the location of your parcel. We will keep you updated once your parcel has reached our returns team. If it has been longer than 7 working days since you returned your parcel, please get in touch with Customer Service.