Shopping With Us

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Payments

What are my options for paying online?

We accept many forms of online payments, including all major Credit and Debit Cards.

  • Standard Checkout: This option enables you to use either a Credit Card, Debit Card, Klarna or PayPal with custom details.
  • Express checkout: This option enables our quicker checkout using PayPal, Shop Pay or Apple Pay. Please remember, all of your details will autofill when selecting this option, so be sure to double check the right information is provided before finalising the payment.
  • E-Gift Card or Gift Voucher: You can pay for your order using this option, simply select the ‘Standard Checkout’, enter the code into the box marked ‘Gift Voucher Code’ before payment and click ‘Apply’.
Can I use Clearpay?
For information regarding Clearpay online and in-store, please see Clearpay's Information.
I am having problems paying online, what should I do?
We are sorry to hear you’re having issues with your payment. Please reach out to our Customer Service team who will be happy to help.
Can I change my payment method once I have ordered?
Unfortunately, once you have placed your order and paid, we cannot change the payment method used.

Discounts and Sales

How do I use my discount code online?

At the checkout stage, simply pop the discount code into the box labelled ‘Gift Voucher Code’ and click ‘Apply’. If the discount code is valid, you will see the discount applied before payment.

Can I use a discount code and an E-Voucher at the same time?
You can still use a discount code if you are paying with a gift card. Please make sure to enter the discount code first, click ‘Apply’, and then enter your E-voucher code in exactly the same way.
My discount code isn't working, what should I do?
If your discount code is not working, please get in touch with our Customer Service team before placing your order and they will assist further.
When do your sales go live?
We have several special events throughout the year where exclusive discount are applied. Keep your eyes peeled on the website for any updates or to be the first to know about our sales join our Fairfax & Favor Club or sign up to our mailing list.

E-Gift cards & Gift Cards

Can I treat someone to a Fairfax & Favor gift card?

Of course, head over to our Gift Card page, where you can purchase a physical Gift Card or E-voucher. Choose the amount you would like to purchase and then follow the steps through the checkout stage. If you decide on an E-voucher, we will send the E-voucher to your email address, where you can then forward it onto the recipient it was purchased for. Physical Gift Cards will be dispatched to the address you input at checkout.

How do I purchase a physical Gift Card?

You can purchase a physical Gift Card online or in any of our Stores. Please contact our Customer Service team for more information or ask for assistance from one of the store team members.

How long is my E-Voucher or Gift Card valid for?

Our E-Vouchers and Gift Cards are valid for one year from the date it was purchased. Please be aware it is your responsibility to ensure the E-Voucher or Gift Card is used throughout this time.

Can I use an e-Voucher or gift card online?

Absolutely, you can pay for your order using this option, simply select the ‘Standard Checkout’, enter the code into the box marked ‘Gift Voucher Code’ before payment and click ‘Apply’.

Can I use an e-Voucher or gift card at your stores or events?

Yes, please be sure to have the full E-Voucher or Gift Card code to hand when you would like to pay, and we will apply it to your order.

I can’t find my E-Voucher or Gift Card code, what should I do?

If you have misplaced your E-Voucher or Gift Card, please do not worry as it is not lost. If you drop our Customer Service Team a message with who purchased it, they will soon find it.

My e-Voucher or gift card isn’t working!

Please check the expiry date as our E-vouchers and Gift Cards are valid for one year after they are bought. If it is still in date, check the amount available by clicking the link attached to the email. If you still can’t figure out why it is not working, please get in touch with our Customer Service team and they’ll check it for you.

Will you extend my E-voucher or Gift Card?
Unfortunately, once your E-Voucher or Gift Card has expired we are unable to extend it. Therefore, please make sure you are aware of the expiry date, so you don’t miss out on using it towards purchasing an item.

Account

Do I need an account to buy something online?
You do not need an account to purchase from us online. You’re very welcome to continue through checkout as a guest. However, creating an account means you’ll be able to track your order, view your previous orders and store your details for next time.
How do I create an Account?

Head across to the Account page or click the ‘Account’ button at the top of the page and enter your details on the account page. If you have ordered without creating an account in the past, please get in touch with our Customer Service team and we’ll send you an invitation to create one.

I’m having trouble accessing my account, what should I do?

If you have forgotten your password, you can request a password reset by heading to the login page.

How do I unsubscribe?

Simply go to our unsubscribe page and enter the details you would like us to remove. Otherwise, simply click ‘Unsubscribe’ at the bottom of any of our marketing emails or reply ‘STOP’ to SMS notifications.

I have placed an order, but I can’t find it in my account.
If you have ordered from us but can’t see it in your account, first double check the email address you used. If you still are having trouble with locating your order, please reach out to our Customer Service team.
The product I want needs a password, what do I do?
Occasionally we treat our Fairfax & Favor Club page members to exclusive early access to new products when they launch. Simply apply to join the Fairfax & Favor Club and keep an eye out for early access passwords in the announcements.

Our Stores

Our Bakewell Store

The store is open Monday-Saturday, 10am-5pm and Sunday from 11am-4pm.

The address is:

7 Kings St,

Bakewell,

DE45 1DZ

You can also feel free to email us at bakewell@fairfaxandfavor.com or book an appointment.

Our Marlow Store

The store is open Monday-Saturday, 10am-5pm and Sunday from 11am-4pm.

The address is:

7 Market Square,

Marlow,

SL7 1DA

You can also feel free to email us at marlow@fairfaxandfavor.com or book an appointment.

Our Stow-on-the-Wold store

The store is open Monday-Saturday, 10am-5pm and Sunday from 11am-4pm.

The address is:

Digbeth Street,

Stow-on-the-Wold,

Gloucestershire,

GL54 1BN

You can also feel free to email us at stow@fairfaxandfavor.com or book an appointment.

Our Helmsley Store

The store is open Monday-Saturday, 10am-5pm and Sunday from 11am-4pm.

The address is:

19 Market Place,

Helmsley,

York,

YO62 5BJ

You can also feel free to email us at helmsley@fairfaxandfavor.com or book an appointment.

Our Stamford Store

The store is open Monday-Saturday, 10am-5pm and Sunday from 11am-4pm.

The address is:

55 High Street,

Stamford,

Lincolnshire

PE9 2AW

You can also email us at stamford@fairfaxandfavor.com or click here book an appointment.

Our Holt Store

The store is open Monday-Saturday, 10am-5pm and Sunday from 11am-4pm.

The address is:

23 High Street

Holt

Norfolk

NR25 6BN

You can also feel free to email us at holt@fairfaxandfavor.com or book an appointment.

Can I return or exchange an item bought from your stores?

If you purchase when visiting one of our stores and you require a refund or exchange, you’re very welcome to return to any of our stores across the UK, and our lovely team will be able to help process what you would like.

Alternatively, you can return the item to our headquarters where the customer service team will process a refund or exchange. All we ask, is you include a note inside your parcel with your order number, contact details and advise us on what you would like processed.

Unfortunately, we cannot accept online purchases in-store for a refund or exchange. Please return online purchases directly to our headquarters by using the returns labels included inside your box or create a label by following the returns process here, or contact our Customer Service team.

Our Stockists

Where can I find my nearest Stockist?
We have Stockists all around the UK. Enter your postcode find your nearest stockist by entering your postcode.
Can I return or exchange an item bought from a Stockist?

If you purchased a Fairfax & Favor item through one of our Stockists, and you would like a refund or exchange processed or you have an issue with your product, we please ask you go back to the stockist as your contract lies with them. Please find their contact details on our Stockists Page and get in touch with them directly.

Our Events

Which Events Are you doing?

We are proud to be attending some of the premier events in the US this year. To see which events we are attending, please head across to our Events Calendar here.

Can I return or exchange an item bought from an Event?

If you would like a refund or exchange processed, you’re very welcome to return the item to our headquarters using our free returns service. Alternatively, you can take the item to any of our stores across the UK, and they will be able to process a refund or exchange straight away.

If your item has a potential manufacturing fault then unfortunately our Events Team are unable to deal with this. We please ask you to email our Warranty Team with images of the issue and your order number. The team will then be able to assist you further.

Please note that any orders placed at one of our events using cash can only be refunded if returned to HQ. Our Customer Service Team will be able to advise you on how we process these refunds.

Working with us

I’d love to work for Fairfax & Favor! How do I apply?
We’re delighted that you’re interested in joining us. To see what job vacancies we have, please head across to our careers page.