We recommend treating all our materials with the right care products for improved longevity and enjoyment. Please select the material below to see our cleaning, maintenance and storage recommendations, as well as recommended care products. Finally, it's best to store long boots with boot trees to help maintain their original shape.
CHOOSE A MATERIAL
Suede
Leather
Nubuck
Haircalf
Velvet
Toscana
Wool
Down
Canvas
Cotton
CLEANING RECOMMENDATIONS
Before use apply Suede & Nubuck Protector. Clean using a soft suede brush, brushing in the direction of fibres. Liquiproof Eco Cleaner can be used on light marks.
Clean using a damp cloth. Leave to dry naturally. Condition leather using Renapur Leather Balsam.
Clean using a damp cloth. Protect with the Suede & Nubuck Protector. For extra protection you can use the Liquiproof Premium Protector.
Use a damp cloth to clean, dry with a dry cloth immediately. Remember to go with the grain of the hair.
Protect with Liquiproof Premium Protector and then brush with a soft brush to maintain the pile.
Specialist dry cleaner only.
Specialist dry cleaner only.
Machine washable at 30°C.
Clean with a damp cloth. For tougher stains Liquiproof Eco Cleaner is recommended.
Clean with a damp cloth. For tougher stains handwash using gentle cleaning agents.
MAINTENANCE & STORAGE
Store away from heat, damp and direct sunlight. Maintain with Suede & Nubuck Protector once a month, or more regularly depending on wear. For extra protection, use Liquiproof Premium Protector.
Store away from heat, damp and direct sunlight. Rejuvinate with Renapur Leather Balsam once a month, or more regularly depending on wear. We recommend following the instructions and doing a small test patch.
Store away from heat, damp and direct sunlight. Treat once a month with the Suede & Nubuck Protector, or more depending on wear.
Store away from heat, damp and direct sunlight. Due the nature of the material, some shedding of the hair may occur over time. This is a natural characteristic of the material. This can be accelerated through friction or rubbing.
Store away from heat, damp and direct sunlight. To restore, we recommend steam and brushing with a soft brush.
Store away from heat, damp and direct sunlight.
Store away from heat, damp and direct sunlight.
Store away from heat, damp and direct sunlight.
Store away from heat, damp and direct sunlight. Liquiproof Premium Protector can be used if required.
Store away from heat, damp and direct sunlight.
RECOMMENDED CARE PRODUCTS
WATCH OUR CARE VIDEOS ON YOUTUBE
DELIVERY
UNITED KINGDOM DELIVERY
Free DPD Next Working Day Delivery on orders over £50 (£4.95 for orders under £50)*
DPD Saturday delivery: £6.95 (Order by 2pm Friday)
DPD Sunday delivery: £6.95 (Order by 2pm Friday)
DPD Before 10am Next Working Day Delivery £9.95 (Order by 2pm the previous working day)
* For all orders placed before 2pm the previous working day. Please note that it takes couriers 2 days to deliver to the Isle of Man, Scilly Isles and the Scottish Highland & Islands on a Next Day Delivery Service
EUROPEAN DELIVERY
Free DHL Delivery on orders over £199 (usually £19.95): 2-4 working days
USA DELIVERY
Free DHL Delivery on orders over £149 (usually £19.95): 2-4 working days
REST OF WORLD DELIVERY
Free DHL Delivery on orders over £199 (usually £29.95): 3-6 working days
DDP - CUSTOMS & DUTIES
We are very proud to operate a DDP (Delivered Duties Paid) policy so the price you pay at the checkout will be the final price with no extra customs or duties. We cover all duties so that you can shop with us from anywhere hassle free and with no extra cost.
RETURNS
FREE 120 DAY RETURNS & EXCHANGES WORLDWIDE
We operate a 120 day - Free & Easy Returns & Exchanges policy (for all orders over £50) worldwide. Discounted / Sale items are available for return or exchange up to 30 days after purchase.
UK RETURNS – We offer two free returns options; via Collect Plus & Royal Mail.
INTERNATIONAL RETURNS – We offer free returns via DHL.
See our returns page for more details.
We are very proud to offer a 12 months no-quibble warranty against any faults for all our products from date of purchase.
12 MONTHS
WARRANTY
In the unlikely event that a product fails in the warranty period including all stitching, zips, metalwork, handles, corners or soles you can return it to us for a repair or replacement so long as the products have been fairly treated for the period. This does not cover products that have been damaged by misuse, accidents or unauthorised repair.
Please email returns@fairfaxandfavor.com for any queries