HASSLE FREE RETURNS & EXCHANGES UNTIL 1ST FEB
tel. 01760 338 199 customer service is available Monday to Friday, 10am - 6pm. More contact information.

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RETURNS & EXCHANGES POLICY

RETURNS & EXCHANGES POLICY

EXTENDED HASSLE FREE RETURNS & EXCHANGES
OVER THE CHRISTMAS PERIOD UNTIL 1ST FEBRUARY

Any brand new product can be returned for a full refund or exchange within 30 days of delivery no questions asked. We offer free returns for all of our UK customers on orders over £75 via CollectPlus. For all international orders and UK orders under £75 the customer is responsible for the return shipping. Once we receive it back and verify it is unworn, the return will be processed and a full refund will be issued immediately. If you wish to exchange the item we will send out the exchange free of charge. (Please allow 10 working days for exchanges or refunds to be processed)

To return / exchange an item please fill out a returns form

 

FREE UK RETURNS ON ORDERS OVER £75

CollectPlus is a distribution network operating from over 5800 small shops in the UK, allowing you to return the parcel free, at a time and location to suit you - many stores are open after office hours and at weekends. 

You can print off a CollectPlus label here

  • Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
  • Include the returns form with the reason for return completed and whether you want a refund or an exchange.
  • Attach the CollectPlus label and take it to your nearest CollectPlus location.
  • Find your nearest CollectPlus location (opens in a new window)
  • You can track the progress of your return, using the CollectPlus tracking number on the receipt you'll be given when you drop off your parcel. Keep your receipt safe, for your reference

(Please allow 10 working days for exchanges or refunds to be processed)