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RETURNS & EXCHANGES POLICY

RETURNS AND EXCHANGES POLICY

Any brand new product can be returned for a full refund or exchange within 30 days of delivery no questions asked. We offer free returns for all of our customers based on the order values stated below. Once we receive a return back and verify it is unworn, the return will be processed and a full refund will be issued immediately. If you wish to exchange the item we will send out the exchange free of charge. (Please allow 10 working days for exchanges or refunds to be processed).

*Embossed / Personalised products are sadly Non-Refundable & Non-Exchangable

To return / exchange an item please fill out a returns form

United Kingdom

Free on orders over £75

UK returns are offered via CollectPlus. CollectPlus is a distribution network operating from over 5800 small shops in the UK, allowing you to return the parcel free, at a time and location to suit you - many stores are open after office hours and at weekends. 

You can print off a CollectPlus label here

  • Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
  • Include the returns form with the reason for return completed and whether you want a refund or an exchange.
  • Attach the CollectPlus label and take it to your nearest CollectPlus location.
  • Find your nearest CollectPlus location (opens in a new window)
  • You can track the progress of your return, using the CollectPlus tracking number on the receipt you'll be given when you drop off your parcel. Keep your receipt safe, for your reference

(Please allow 10 working days for exchanges or refunds to be processed)

Europe

Free on orders over £99

To return an item in the EU using our free returns service please email info@fairfaxandfavor.com with your name, and order number & details of what you want to return

USA

Free on orders over £149

To return an item in the USA using our free returns service please email info@fairfaxandfavor.com with your name, and order number & details of what you want to return

Rest of World

Free on orders over £199

To return an item from the rest of the world using our free returns service please email info@fairfaxandfavor.com with your name, and order number & details of what you want to return

For any questions contact us on +44 (0)1760 338 199 or info@fairfaxandfavor.com