Our Sporting Fit boots have an extra calf size of 3cm in diameter, allowing for more room around the calf area.
Not at the moment! We will be looking to launch these in 2019 so keep an eye out for updates on our website!
All our events are listed here
Yes, you can shop our Regina and Imperial Explorer ii boots in narrow fit!
All our events are listed here
Please check our sizing charts:
At this stage, we only make our boots in one generic length. But, do bear in mind, the smaller the foot size, the shorter the length, and vice versa!
Our wonderful stylists dress our models; often the models bring their own pieces to wear too. We do work alongside a number of brands that let us feature their ranges; our frequent collaborations include Troy London, Beaufort & Blake and Hiho Silver.
Simply click here and type in a postcode/location to find your nearest stockist.
All our show prices are the same as our website prices.
All our events are listed here
CARING FOR YOUR PRODUCT
Suede and leather can feel slightly tight to begin with. However, our supple suede and full-grain leather will loosen and mould to your shape the more it is worn. We would recommend being brave and wearing them as much as possible. You’ll thank yourself for it! For advice on getting them on first time visit our YouTube channel here.
To care for you Imperial Explorers, we would recommend using our Neutral Leather Cream for both the Mahogany and Oak style. To use the cream, simply use an old cloth to work the cream into the leather. It is important that you do so to prevent the leather from drying out and cracking, and therefore avoiding the loss of its water resisting properties.
Brand new suede boots and shoes should ideally be sprayed with our Suede & Nubuck Footwear Proofer. This will provide an element of water resistance for the suede. Any water that touches protected suede will simply run off the suede instead of soaking into it.
We would recommend taking good care of the suede and avoid wearing the suede in bad weather conditions. If the suede gets dirty in any way, it should be let to dry then brushed with a suede brush.
For our leather products, we would recommend using our neutral leather cream, however for black leather products we would recommend the black leather cream to avoid spoiling the colour. To use the cream, simply use an old cloth to work the cream into clean leather. It is important that you do so to prevent the leather from drying out and cracking.
Step 1: Turn over the tassel that you want to remove.
Step 2: Slip the tab of the tassel off the stud, allowing the tassel to be removed from the zip D-ring.
Step 3: Take your new tassel and slip the elongated tab through the zip D-ring, making sure the Fairfax and Favor shield is facing towards you.
Step 4: Push the stud through the pre-cut hole in the tab, allowing the tassel to swing freely on the zip D-ring.
Step 5: Repeat for the tassel on the other boot.
Step 6: Enjoy your customised Fairfax and Favor boots!
Step 1: Any scuffs on our leather goods can usually be buffed out through a combination of body heat and leather cream.
Step 2: For most scuffs, the area where the mark is present can be rubbed continuously, allowing heat and friction to move the natural oils around, covering up the scratch in question.
Step 3: Where additional treatment is needed, use an old toothbrush or soft bristle brush to work a very fine amount of leather cream into the leather, buffing out the mark as necessary.
Our tassels are lovingly hand made in batches of between 300-500. They are strong & sturdy, however on the odd occasion one may become a little looser than the other! If your tassel breaks, you will need to speak to a member of our customer services department and provide your name, order number and shipping address, they will be able to assist further.
You’ll find all the information you need here:
If you wish to change an order, call our customer service team on 01760 338199 or email us at email@example.com as soon as possible.
You can always exchange any of our products, all we ask is that the footwear has not be worn and is in a re-sellable condition. To do so, send the item along with the completed returns slip back to us at the address on the form. We ask for 10 working days to complete exchanges, however we are faster than this. We will then promptly have your exchanged item sent to you. For all questions regarding returns please contact firstname.lastname@example.org
Details of our returns service can be found here:
In the unlikely event of receiving the wrong order please contact our customer service team on either 01760 338199 or email@example.com to resolve this issue.
We offer a free returns & exchange service with Collect +. As long as the Product is unworn/unused and in a re-sellable condition, we provide a 30 day return policy.
*Embossed / Personalised products are sadly Non-Refundable & Non-Exchangeable
You can download a returns form here
DPD will contact you the day of delivery, via email or text message. You can then choose from one of their delivery options, ranging from change date to leave in a safe place.
All orders shipped outside of the UK will need to be returned via DHL. To arrange this, please email info@firstname.lastname@example.org, we will provide you with a waybill and all of the relevant information you need to proceed with the return.
If you intend to return an item back to us using our free Collect+ returns service, we advise our customers to allow 10 working days for returns & exchanges to be processed.
Once you have dropped your parcel at the Collect+ point, you will be given a receipt. Make sure you hold onto it, this will have the tracking number on it. You can use the tracking number to find out where your parcel is, and if has made it back to our HQ safely. The delivery process normally takes 3-5 days.
When the parcel has arrived back at HQ, our returns department will endeavour to process your return or exchange as quickly as possible, this may take up to 5 days. For more information please contact email@example.com
If you want to try before you buy, there are a couple of options to choose from:
We exhibit at over 42 shows throughout the UK and Europe, so please pop along to one of our stands and meet our friendly show team. For a full list of shows & events, follow this link.
Alternatively, we offer one-to-one appointments at our HQ here in Norfolk. For more information, follow this link.
If you have purchased embossing you must allow 48 hours before dispatch of goods, this is for our team to be able to spend time embossing your products to the highest standard. We provide Next Working Day Delivery if ordered before 1pm, however if you do purchase Embossing this will be an acceptance.