HASSLE FREE RETURNS & EXCHANGES UNTIL 1ST FEB
tel. 01760 338 199 customer service is available Monday to Friday, 10am - 6pm. More contact information.

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Fairfax & Favor FAQs

Are EU footwear sizes bigger than UK sizes?

Please check our sizing charts

Womens

UK EU USA
3 36 5
4 37 6
5 38 7
6 39 8
7 40 9
7.5 41 9.5
8 42 10
9 43 11

Mens

UK EU USA
6 40 7
7 41 8
8 42 9
9 43 10
10 44 11
11 45 12
12 46 13
13 47 14
14 48 15

Can I change an order after I have placed it?

If you wish to change an order, call our customer service team on 01760 338199 as soon as possible.


How do I exchange my product?

You can always exchange any of our products, all we ask is that the footwear has not be worn and is in a resalable condition. To do so, send the item along with the completed returns from back to us at the address on the form. We will then promptly send your new pair to you. http://www.fairfaxandfavor.com/pages/returns-policy


I am missing/have an incorrect item in my order?

In the unlikely event of receiving the wrong order please contact our customer service team on either 01769 338199 or info@fairfaxandfavor.com to resolve this issue.


What is Fairfax & Favor's returns policy?

We offer a no quibble returns policy within 2 months of the receipt. As long as the boots or shoes are unworn and in a resalable condition.


How do I protect my boots/shoes?

We now offer a full range of both suede and leather protector and cleaners. We suggest to protect your boots or shoes once a month, to keep in perfect condition. http://www.fairfaxandfavor.com/collections/care-for-your-products


Will the boots fit my calves?

All the calf widths change depending on the size of the boot. All Regina and Explorer boots have an elastic panel at the back of the boot, this adds up to 3cm. Remember the suede and leather are both very subtle, it is always best to start with a snug fit.


Where can I buy Fairfax and Favor?

You can order online, using our free next working day delivery service. Alternatively we do supply around 50 shops all over the country, here is the link to find the closest to you. http://www.fairfaxandfavor.com/pages/where-to-buy


What happens if I am not in to sign for my order?

DPD will contact you the day of delivery, via email or text message. You can then choose from one of their delivery options, ranging from change date to leave in a safe place.