tel. 01760 338 199
Monday to Friday, 9am - 5pm. More info.


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Fairfax & Favor FAQs

Are EU footwear sizes bigger than UK sizes?

Please check our sizing charts

Womens

UK EU USA
3 36 5
4 37 6
5 38 7
6 39 8
7 40 9
7.5 41 9.5
8 42 10
9 43 11

Mens

UK EU USA
6 40 7
7 41 8
8 42 9
9 43 10
10 44 11
11 45 12
12 46 13
13 47 14
14 48 15

Can I change an order after I have placed it?

If you wish to change an order, call our customer service team on 01760 338199 as soon as possible.


How do I exchange my product?

You can always exchange any of our products, all we ask is that the footwear has not be worn and is in a resaleable condition. To do so, send the item along with the completed returns slip back to us at the address on the form. We will then promptly send your new pair to you.

Details of our returns service can be found below:

http://www.fairfaxandfavor.com/pages/returns-policy


I am missing/have an incorrect item in my order?

In the unlikely event of receiving the wrong order please contact our customer service team on either 01769 338199 or info@fairfaxandfavor.com to resolve this issue.


What is Fairfax & Favor's returns policy?

We offer a no quibble returns policy within 30 days of the receipt. As long as the Product is unworn/unused and in a resaleable condition.

*Embossed / Personalised products are sadly Non-Refundable & Non-Exchangable


How do I protect my boots/shoes?

We now offer a full range of both suede and leather protector/ creams. We suggest to protect your boots or shoes once a month, to keep in perfect condition. http://www.fairfaxandfavor.com/collections/care-for-your-products


Will the boots fit my calves?

All the calf widths change depending on the size of the boot. All Regina boots have an elastic panel at the back of the boot allowing stretch up to 3cm. Remember the suede and leather are both very supple, and so will stretch, as such, it is always best to start with a snug fit.


Where can I buy Fairfax and Favor?

You can order online, using our Free Delivery & Free Returns Service. We have a calendar of around 35 events a year, please click below to see which we are attending:

https://www.fairfaxandfavor.com/pages/shows

Alternatively we do supply around 50 shops all over the UK, please click below to find the closest to you. http://www.fairfaxandfavor.com/pages/where-to-buy


What happens if I am not in to sign for my order?

DPD will contact you the day of delivery, via email or text message. You can then choose from one of their delivery options, ranging from change date to leave in a safe place.